Leasing Specialist
- Greet and interact with prospective residents and determine their needs and preferences; provide tours of units and the community; communicate the value and overall experience of living at the community.
- Provide exemplary customer service to all current, future, and previous residents. Create and develop meaningful and memorable experiences through personal relationship building.
- Qualify and screen prospective residents, process and verify rental applications, following Fair Housing guidelines.
- Secure deposits and lease agreements; communicate lease expirations and secure lease renewals.
- Communicate community policies to residents.
- Assist with move-in and move-out procedures.
- Assist in inspections of the community and apartments; help to ensure apartments are immaculate and ready for new residents.
- Assist residents with concerns, suggestions, and requests while delivering outstanding customer service; follow up on resident service requests.
- Assist with community marketing and resident events.
- Market available units, complete market surveys, and maintain an awareness of competitors, the industry and market trends.
- Maximize occupancy and resident retention; Increase community visits and interest; boost online engagement and maintain/update online advertisements.
- Research new resident amenities, activities, and programs that add value to the community and drive revenue.
- Provide suggestions for improving overall efficiencies and processes.
- Provide support and assistance in the execution of special projects and assignments including capital improvement project management and monitoring project progress.
- Participate in regular meetings with Property Manager and act as a resource to community team members.
- Assist Property Manager and Assistant Property Manager in administrative duties and completion of daily and weekly reports; answer telephone calls and respond to online inquiries.
- Other duties as assigned.
- High School Diploma or Equivalent is required
- One (1) or more years work experience in leasing, sales, or customer service position required.
- One (1) or more years work experience in the multi-family property management industry preferred.
- Certified Leasing Professional (CLP) certification and Fair Housing certifications preferred but not required.
- Sufficient expertise in marketing and leasing.
- Strong business communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Innovative approach to problem solving.
- Must possess demonstrated effective written and verbal communications skills.
- Excellent time management skills; ability to work well under pressure and meet deadlines.
- Ability to effectively manage multiple projects simultaneously and prioritize tasks.
- Strong scheduling, organizational, and planning skills.
- Exceptional attention to detail.
- Proficient with Microsoft Office Suite or related software; possesses general computer skills.
- Proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental software solutions.
- Ability to work varying hours and promptly respond to emergency situations.
- Bilingual ability in English and Spanish preferred, but not required.
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