Courtesy Officer - High Rise Commercial Building (Brickell)

Job Description

Job Description

Security Concierge Officer – Commercial High-Rise Building

Location: Brickell, Miami, FL
Schedule: Monday – Friday, 9:00 AM – 5:00 PM
Pay Rate: $18.00 per Hour

Join the SMI Team!

SMI is seeking an experienced and professional Security Concierge Officer for a premier commercial high-rise building located in the heart of Brickell. This position is ideal for an individual who takes pride in providing exceptional customer service while maintaining a secure and welcoming environment for tenants, guests, and vendors.

As the first point of contact for the property, you will serve as the face of the building and play a vital role in creating a positive experience for everyone who enters the facility.

Position Responsibilities:

• Greet and welcome tenants, guests, visitors, and vendors in a professional and courteous manner.
• Provide exceptional customer service and assistance to building occupants.
• Monitor lobby and common areas to ensure a safe and secure environment.
• Assist the Property Management Office with daily operations and administrative support as needed.
• Verify visitor access and maintain visitor logs.
• Respond to tenant inquiries and provide information or directions when necessary.
• Coordinate with building staff, contractors, and vendors.
• Observe and report any unusual activity, maintenance concerns, or security-related incidents.
• Maintain a professional appearance and demeanor at all times.
• Represent the building and SMI with the highest level of professionalism and integrity.

Qualifications:

• Previous Security Concierge, Front Desk, Hospitality, or Customer Service experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and strong customer service mindset.
• Ability to multitask and work independently.
• Strong attention to detail and problem-solving skills.
• Experience working in commercial office buildings, luxury residential properties, hotels, or hospitality environments is a plus.
• Valid Florida Security D License preferred.

Why Join SMI?

At SMI, we value professionalism, teamwork, and excellence in customer service. We provide our employees with opportunities to grow while working alongside outstanding professionals in a supportive environment.

If you are ready to bring your expertise, provide exceptional service, and work with a great team, SMI is the company for you.

Apply today and become part of a team dedicated to excellence.