Senior Software Engineer (ServiceNow)

The Senior Software Engineer is responsible for designing, building, and scaling enterprise-grade applications across web, API, cloud, and AI platforms. This role combines full-stack development expertise with innovation in AI-driven systems, automation, and real-time digital experiences. The Senior Software Engineer collaborates with cross-functional teams, mentor developers, and drives excellence in modern software architecture.

Duties / Responsibilities:

• Architect, design, and implement scalable REST APIs and event-driven microservices.


• Lead end-to-end development of web and mobile applications using modern frontend and backend frameworks.


• Build and integrate AI-powered applications, intelligent bots, and automation workflows.


• Design, deploy, and maintain cloud-native applications and distributed systems on AWS.


• Maintain CI/CD pipelines, testing frameworks, and deployment processes with Docker and Kubernetes.


• Monitor systems to ensure high performance, reliability, and security.


• Mentor junior developers, review code, and establish engineering best practices.


• Act as a technical consultant, bridging business needs with scalable technical solutions.

Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.


• 6+ years of professional experience in software engineering, with proven enterprise-level system delivery.


• Demonstrated ability to design, implement, and scale secure, cloud-native applications.


• Expertise in building AI-driven solutions, automation workflows, or real-time intelligent systems.


• Strong foundation in system architecture, performance optimization, and secure coding practices.

Languages & Frameworks

• Java, Node.js, TypeScript, JavaScript, Go, Python, PHP 8 (Laravel), Spring Boot, Angular, React, Next.js


• Databases & Messaging


• Oracle, PostgreSQL, MySQL, DynamoDB, Snowflake, ElasticSearch, Redis


• Kafka, ksqlDB, KStreams, Amazon MSK

Cloud & DevOps

• AWS (Lambda, S3, EC2, MSK, Kinesis, CloudWatch, SNS, SQS)


• Docker, Kubernetes, Jenkins, GitHub/GitLab CI/CD

AI & Machine Learning

• Generative AI, Prompt Engineering, RAG systems, Document Intelligence


• HuggingFace API, Voice AI, Conversational AI


• MCP servers for enterprise integration

Collaboration Tools

• GitHub, GitLab, Bitbucket, Swagger, Postman, JIRA, Confluence


• Preferred Qualifications


• Experience with mobile app development (iOS/Android, React Native, or Flutter).


• Knowledge of observability frameworks and distributed tracing.


• Contributions to open-source AI or cloud-native projects.


• Passion for experimenting with emerging AI/ML technologies.

Benefits :
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans


• 401K Retirement Plan with Company Match


• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)


• Paid Volunteer Time


• Paid Parental Leave


• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service


• Employee Referral Bonuses


• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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