Collector
Full Time Career Opportunity!
As a collector you are responsible for performing collection activities associated with delinquent member accounts, including consumer loans, credit cards and negative accounts that are assigned to your collection queue.
- You contact members (verbally and/or in writing) with delinquent loans or accounts on a consistent basis to secure payments or recommend terms for repayment.
- You negotiate arrangements for repayment with the goal of resolving any delinquency and assisting the member with improving their financial condition.
- You maintain accurate records to assist members through the mail, email, or on the phone, while serving members with efficient, quality service.
- You prepare and send out legal notices in a timely manner in accordance with applicable law.
The ideal candidate has:
- A high school education or GED.
- One year to three years of similar or related experience.
- Fluent in Spanish, Haitian Creole or Russian helpful.
- Ability to make decisions and work independently under minimal supervision.
- Ability to learn quickly.
- Attention to detail, organized and methodical.
- Intermediate mathematical skills performing calculations involving decimals, percentages, etc.
- Ability to work a flexible schedule, including some nights and weekends.
- Communicates effectively in writing as appropriate for the needs of the audience.
- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
- Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
- Maintains confidentiality related to Credit Union operations and work-related information.
- Proficient in the use of PC-based software.
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