Customer Service - Donor Support Technician

CSL Plasma
Orlando, FL
Responsibilities: - Responsible for preparing the donor, donor area and equipment for the pheresis process. - Prepares the autopheresis machine for the pheresis process. - Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. - Disconnects the donor when the process is complete. - Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. - Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. - Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. - Alerts Group Leader or Supervisor of donor flow issues. - Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). - Understands the policies and procedures associated with hyper immune programs at the center if applicable. - Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. - Maintains confidentiality of all personnel, donor and center information. - May be cross-trained in other areas to meet the needs of the business. - Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. - Perform job-related duties as assigned. Qualifications: - High school diploma or equivalent required - Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience - Must be able to perform basic math calculations Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable. **Our Benefits** For more information on CSL Plasma benefits visit . **About CSL Plasma** CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people. **We want CSL to reflect the world around us** At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( . **Do work that matters at CSL Plasma!** R-265570 CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Posted 2025-11-20

Recommended Jobs

Licensed Optician

Eyeglass World
Saint Petersburg, FL

At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care. With 100+ locations nationwide, we bring customers th…

View Details
Posted 2025-11-14

Quality Assurance Tester

Westinghouse
Juno Beach, FL

Nuclear Energy Opportunity Overview Quality Assurance Tester position located in Juno Beach, FL. Other two locations available: Plantation, FL 33317 and Coral Gables, FL 33134 This is a 1 year. contra…

View Details
Posted 2025-11-03

Center Director - Preschool

Learning Care Group
Port Orange, FL

Our organization prides itself on excellence, putting the education and development of our children first and foremost. When you consider a career at Learning Care Group, know you will be joining a t…

View Details
Posted 2025-11-03

Mental Health Technician

HCA Healthcare
West Palm Beach, FL

**Description** **Introduction** Do you want to join an organization that invests in you as a Mental Health Technician? At HCA Florida JFK North Hospital, you come first. HCA Healthcare has committed …

View Details
Posted 2025-11-20

Full-Time Center Associate

The UPS Store Ponte Vedra #4898
Ponte Vedra Beach, FL

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, lam…

View Details
Posted 2025-10-21

Manager, Security Operations (SecOps) - REMOTE

AssistRx
Orlando, FL

AssistRx is seeking a seasoned and visionary Manager of Security Operations to lead our SecOps team in safeguarding the organization’s digital infrastructure. This role demands a strategic thinker wi…

View Details
Posted 2025-11-12

Sales Executive

Marriott
Saint Petersburg, FL

**Additional Information** **Job Number** 25186319 **Job Category** Sales & Marketing **Location** The Vinoy Resort & Golf Club Autograph Collection, 501 5th Avenue NE, St Petersburg, Florida, United …

View Details
Posted 2025-11-20

Veterinary Extern - Emergency & Specialty

Florida Veterinary Referral Center
Estero, FL

The externship program provides veterinary students the opportunity to gain experience in a state-of-the-art specialty referral and emergency facility dedicated to delivering both high-quality custo…

View Details
Posted 2025-11-09

Childcare Worker

New Life Dream Academy
Martin County, FL

New Life Dream Academy in Jersey City is looking for one childcare worker to join our strong team. We are located on 360 Martin Luther King Dr. Our ideal candidate is attentive, punctual, and engaged…

View Details
Posted 2025-10-24

Avionics Liaison Engineer II New Glenn

Blue Origin
Brevard County, FL

Application close date: Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin we envision millions of people living and working in space for the bene…

View Details
Posted 2025-11-20