District Manager - Association Management

Odevo and KW PROPERTY MANAGEMENT & CONSULTING are leaders in property and community management, combining global expertise with local market knowledge to deliver exceptional service. Together, we manage a diverse portfolio of luxury properties and communities, leveraging innovative technology, operational excellence, and a people-first approach to create thriving, well-managed environments.

Odevo operates on a global scale, bringing innovative technology and transformative solutions to modernize and streamline property management processes. KWPMC offers unmatched expertise and personalized service in managing some of the most prestigious properties in the U.S. Florida market. KWPMC manages a diverse portfolio of upscale high-rises to stately HOAs, garden-style apartments and luxury motorcoach communities delivering tailored solutions that enhance property value and elevate the living experience. By combining global resources, local expertise, and a people-first approach, we are committed to creating thriving communities and fostering long-term success for our clients and residents alike.

About the role:

The District Manager position is fundamental to client retention, which includes the association Board of Directors and/or the Developer to manage the account and facilitate solutions to operational problems within the community. Provides management, direction, and leadership to ensure the accounts are maintained and operated in accordance with KWPM standards and established community’s objectives. The District Manager provides leadership to Property Managers; ensures that the highest quality of customer service is provided at all of the delivery systems within the division; provides administrative support in areas of compliance, policies and procedures.

• Build and maintain a positive client relationship with the BOD, Unit Owners, Residents, Vendors and Staff Members.
• Acquires and maintains current knowledge of state and regulatory agency statutes and each client’s community document, policies, and procedures.
• Provide constructive and timely performance evaluations.
• Process promotions, transfer, disciplinary actions, and terminations of the direct reports, in accordance with company policy.

• Monitor properties within portfolio to ensure compliance to company standards. Review monthly compliance reports and coach and mentor Property Manager to meet standards.
• Conduct weekly one-on-one meetings with the property managers
• Monitor the cash flow and overall financial health of the client.
• Provide financially sound recommendations on capital improvement projects; as well as, review the status of delinquencies / collection efforts.
• Monitor key critical professional service contracts – insurance and legal services; and contributes as needed in any major procurement process for construction, maintenance and/or supplies required from client.
• Assist in recruiting, training, and developing a highly motivated and effective team of property managers.
• Provide guidance, leadership and coaching to property managers and other direct reports.
• Communicates changes in policy and procedures to clients and property managers.

Who you are

• Proactive, empathetic, and excellent at building relationships with residents, board members, and vendors.
• Skilled at fostering a strong sense of community and maintaining a positive living environment.
• Detail-oriented with strong organizational skills and a natural talent for problem-solving.
• Comfortable handling conflicts and resolving issues with a customer-first mindset.
• Tech-savvy, with the ability to navigate property management software and keep up with industry trends.
• Passionate about delivering exceptional service and enhancing the quality of life in the communities you manage.

Experience

• Must have a 4-year college degree
• Must possess strong managerial background
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to read, analyze, and interpret technical procedures, financial statements / audits, blueprints, regulations or documents with a similar degree of complexity.
• Must be proficient and have good working understanding of latest technologies; such as but not limited to Office 365
• Employee is sometimes required to work for extended periods of times being flexible in the hours which could include nights and weekends.
• Must have a valid Florida driver’s license.
• Must have the ability to react and address all emergency situations in a timely manner. Must be available to handle emergency calls.

Preferred Experience:

• Active CAM license strongly preferred
• Minimum four (4) years of experience in Community Association Management and possess or secure CAI designation of CMCA or higher within 12 months from engagement by KWPM
• Jenark software application in response to in-house trainings.

Excited?

Get in touch! We look forward to receiving your application! If you have any questions, please feel free to contact Nicole Tacktikos , Talent Partner at Odevo.

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