Client Services Representative

Client Service Representative (CSR) – Ehrlich Animal Hospital, Tampa, FL

8009 Gunn Hwy, Tampa, FL 33626

Ehrlich Animal Hospital & Arthritis Therapy Center in Tampa, FL, is seeking an enthusiastic and motivated Client Service Representative (CSR) to join our growing team! As the first point of contact for our clients, you’ll play a vital role in creating a welcoming experience and ensuring smooth communication between our clients and veterinary team.

About Us

For over 30 years, Ehrlich Animal Hospital has proudly served the Citrus Park community, providing high-quality medicine and compassionate care for pets and their families. We’re a 5-doctor practice offering wellness care, urgent care, surgery, dentistry, orthopedic procedures, rehabilitation, and more. Under new management, our team is focused on growth, professional development, and building an excellent workplace culture that values collaboration, education, and advancement.

Schedule & Pay

· 4x10-hour shifts per week

· Rotating weekends

· Competitive pay: $15.00 – $20.00 per hour, based on experience

Responsibilities

· Greet clients and provide exceptional customer service, in person and by phone

· Schedule appointments and manage medical records

· Process payments and explain invoices

· Support the veterinary team with clear, accurate communication

· Help maintain a professional and welcoming front desk environment

Qualifications

· Prior customer service experience required

· Veterinary or animal care experience a plus but not required

· Strong communication and multitasking skills

· A positive, team-oriented attitude with a desire to excel and grow

What We Offer

· Competitive hourly pay

· Continuing education opportunities

· Cross-training to expand your skillset and support career growth

· Room for advancement within the hospital and NVA network

· Comprehensive benefits package including:

o Health, dental, and vision insurance

o 401(k) with company match

o Paid time off

o Life insurance and employee assistance program

o Uniform allowance and employee pet care discounts

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Why You’ll Love Working Here At Ehrlich, we pride ourselves on our great team morale and supportive culture. We celebrate holidays with photo booths for pets, clients, and employees, participate in local community events and parades, and enjoy team-building activities like yoga sessions and staff lunches. Our long-standing client base trusts us to deliver outstanding care, and we’re excited to add another passionate team member to help us continue that tradition.

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Apply Today! If you’re a customer service professional who is eager to grow, learn, and be part of a fun and supportive veterinary team, we’d love to hear from you!