Network Support Technician, B. Intermediate - 5796

Advanced Systems Design is seeking a Network Support Technician, B. Intermediate for our client located in Tallahassee, FL.

This position is onsite in Tallahassee, FL, and requires in-person availability starting day 1.

Job Overview:

• Monitor, configure, maintain, and optimize enterprise network infrastructure including Aruba switches, wireless access points, cabling, and supporting systems to ensure availability, performance, and standards compliance.
• Install, configure, maintain, and support physical servers used for network and infrastructure services, including hardware lifecycle management and redundancy validation.
• Administer virtual server environments (Hyper-V and HCI), including provisioning, maintenance, performance monitoring, and high-availability configurations.
• Serve as a Tier 3 escalation resource to diagnose, troubleshoot, and restore down or degraded network devices and services within established response time expectations.
• Design, implement, and validate secure access controls, file server permissions, DFS configurations, and group-based ACLs in accordance with least-privilege and security standards.

Required Qualifications:

• Minimum of 2 years of experience.
• Monitors network-related incidents and requests escalated from the Service Desk and resolves assigned tickets involving network and infrastructure systems.
• Documents network troubleshooting activities, configurations, and resolutions in accordance with departmental documentation standards.
• Identifies, analyzes, and resolves network and infrastructure issues using advanced troubleshooting tools, logs, and collaborative problem-solving techniques.
• Provides professional customer service by communicating status, impacts, and resolution details related to network and infrastructure incidents.
• Performs advanced network troubleshooting to determine root cause of outages, performance degradation, or configuration issues.
• Installs, configures, and supports network infrastructure devices, including switches, wireless access points, firewalls, and related systems, following enterprise standards.
• Collaborates with other IT teams to resolve issues that span network, server, and application responsibilities as needed.
• Provides technical guidance and knowledge transfer to other technicians related to network infrastructure, configurations, and troubleshooting practices.
• Supports and troubleshoots network-connected devices and services in coordination with other technicians and infrastructure teams.
• Participates in network and infrastructure projects, such as network refreshes, wireless upgrades, server replacements, and technology modernization initiatives.
• Supports network-dependent systems and services, ensuring connectivity, performance, and compatibility with enterprise applications and platforms.
• Provides technical input and factual analysis to support team decision-making and infrastructure planning efforts.
• Develops and maintains detailed network documentation, including diagrams, configurations, installation procedures, and troubleshooting guides.
• Coordinates vendor support and service calls for network hardware and infrastructure components, including warranty and non-warranty repairs.
• Maintains accurate records of network incidents, repairs, and vendor interactions related to infrastructure maintenance.
• Installs, maintains, and supports specialized network or infrastructure-related software and services as assigned.
• Evaluates, tests, and recommends network technologies and solutions, including hardware and software, to improve reliability and performance.
• Assists with the configuration, troubleshooting, and support of network connectivity, including switches, VLANs, and wireless access.
• Perform other related duties as assigned.
• Ability to lift up to 50 lbs and stoop, climb / climb a ladder, squat, push, crawl, and bend in all types of weather.

Preferred Qualifications:

The applicant must be able to apply common knowledge, skills, and abilities in the following areas:

• Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
• Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
• Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
• Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
• Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
• Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.
  

Education:

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education.
• Example: AS Degree in Computer Science and two years of relevant work experience.

Advanced Systems Design, Inc. is:

• A leading Information Technology provider for Federal, State & Local government agencies.
• A certified minority-owned small business government contractor with capabilities related to Public Health IT, Criminal Justice, Transportation, and Defense.
• A certified service-disabled veteran-owned company with a proud 46-year track record of providing successful, innovative solutions for our government customers.
• A drug-free workplace in accordance with the Drug-Free Workplace Act of 1988. 
• Applicants who have a signed offer of employment or contractor agreement are subject to:
  • the pre-employment testing protocol:
    • background investigation
    • drug screening

Our Employees:

• Are actively working on next-generation technology projects with the U.S. Department of Veterans Affairs, CDC, and a wide array of Federal, State, and Local agencies throughout the United States
• Are eligible for wide-ranging benefits and perks, including but not limited to:
  • Comprehensive Health Insurance with PPO and HDHP/HSA options
  • Dental Insurance
  • Vision Insurance
  • Short/Long-Term Disability
  • Group Life Insurance - Company Paid
  • Voluntary Life Insurance
  • 401(k) Plan with Employer Match
  • Paid Time Off (Vacation/Sick)
  • Holiday Pay - Company Paid Federal Holidays
  • Professional Certification Incentive Plan
  • Employee Referral Plan
  • Technology Exposure

For additional information regarding Advanced Systems Design, please check out our WEBSITE or click HERE for all current job openings.

Advanced Systems Design is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.