Customer Service Trainer

Company Description

About Us

At Park 6 Logistic , we believe in building strong partnerships through reliability, precision, and trust. As a dynamic logistics and supply chain organization, our mission is to deliver seamless solutions that connect people, products, and progress. We take pride in maintaining an environment of integrity, professionalism, and continuous growth where every team member contributes to our collective success.

Job Description

Job Description

We are seeking a Customer Service Trainer to enhance our customer support operations through effective training and development initiatives. This role is essential to ensuring our teams deliver outstanding service and maintain the high standards that define Park 6 Logistic. The ideal candidate will be passionate about empowering others, improving processes, and fostering a positive learning environment.

Responsibilities

• Develop and deliver engaging training programs for customer service teams.

• Evaluate employee performance and identify skill gaps to tailor training solutions.

• Collaborate with department leaders to implement best practices for customer engagement.

• Create and maintain updated training materials and documentation.

• Monitor and assess the effectiveness of training programs to ensure consistent quality.

• Foster a culture of continuous improvement and professional development.

Qualifications

Qualifications

• Strong communication and presentation abilities.

• Excellent organizational and problem-solving skills.

• Ability to inspire, motivate, and coach team members effectively.

• Strong understanding of customer service principles and best practices.

• Detail-oriented, proactive, and adaptable to a fast-paced environment.

Additional Information

Benefits

• Competitive annual salary ($50,000 - $57,000).

• Career growth and professional development opportunities.

• Supportive and collaborative work environment.

• Comprehensive training and leadership support.

• Opportunities to make a real impact within a growing organization.