Bilingual Travel Trainer

Bilingual Travel Trainer Location Tampa, FL (Downtown area) :

DIVISION: Operations

CLOSING DATE/TIME: Until Filled

LOCATION: 4305 East 21st Ave., Tampa, FL 33605

PAY RATE: $20.40/hr. - $23.63/hr.

POSITION PURPOSE:

Travel training program development, maintenance, and presentation to current and potential transit customers. Offers transportation instruction for persons with and without disabilities who are attempting to achieve travel independence.

ESSENTIAL JOB FUNCTIONS:

• Conducts onboard travel instruction sessions for individuals who are unfamiliar with public transit including persons with disabilities.
• Develops travel itineraries for fixed route service, including origin and destination determination.
• Maintains customer travel records as required including customer's progress in response to training, customer's knowledge of routes, transfers, and schedules.
• Conducts school, agency and group public transportation informational presentations.
• Develops and delivers group training presentations to students, seniors, and people with disabilities to further transit education programs.
• Provides assistance to determine eligibility certification relative to service area and condition of bus stops assessment for paratransit eligible customers.
• Responds to customer telephone inquiries about general HART service delivery and prepares related correspondence.
• Creates and maintains confidential client information files.
• Attends monthly staff meetings and external group meetings.
• Keeps abreast of industry trends and developments related to ADA and Paratransit program services.
• Promotes travel-training programs (marketing) through outreach sessions and presentations.
• Prepares presentations on public transit service and travel training program.
• Provide group travel training (field trip) sessions for disabled and senior community groups to introduce the convenience, accessibility, and affordability of public transit.
• Operates HART ID card equipment (if Marketing Department unavailable).

MARGINAL FUNCTIONS:

• Performs other work-related duties as assigned.

REQUIREMENTS:

Education and Experience:

• Associate's Degree preferred or two (2) years of experience in transit, public service or teaching.

Machines, Tools and Equipment Used:

• Ability to operate small office equipment, including copy machines or multi-line telephone systems, as well as a computer for both data entry, word processing, and/or accounting purposes.

Licenses/Certifications:

• Must be able to obtain a valid Florida driver's license within 10 days of hire.

QUALIFICATIONS:

Knowledge, Skills and Abilities:

• Communicate accurate information.
• Ability to work in a timely fashion on multiple concurrent tasks with frequent interruptions.
• Ability to read and interpret documents and instruments.
• Ability to create client files.
• Ability to answer public questions.
• Promote services.
• Effective oral (presentation) and written communication skills.
• Public speaking and presentation abilities.
• Ability to interact positively with a variety of personalities and disabilities internally and externally.
• Ability to accurately memorize and retain details.
• Analytical and problem solving ability.
• Ability to perform calculations with accuracy.
• Ability to organize and prioritize work and to meet deadlines.
• Ability to concentrate and learn.
• Ability to dress appropriately and maintain personal hygiene.
• Ability to conduct oneself so that they are not a threat to themselves or others.
• Ability to meet attendance and punctuality requirements.
• Ability to be a flexible, effective team player.
• Bi-lingual (English / Spanish) abilities, preferred.
• Knowledge of standard office practices, procedures and equipment.
• Knowledge of local public transit system and organizational structure.
• Knowledge of route scheduling.
• Knowledge of Trip Plan lanyard cards.
• Knowledge of geographical area of city and county; HART schedules and routes.

Physical Demands/Work Environment:

• Ability to hear, see, speak, and perceive color, depth and texture.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 50 pounds.
• May be exposed to rude or irate members of the public; may occasionally be exposed to individuals with known violent backgrounds, extreme heat, fumes, or loud noises.
• May require split shift working hours.
• Job duties are performed primarily in outdoor environment.
• Ability to work outdoor, walk long distances and travel on local bus routes in any weather condition.

Requirements:

It is the responsibility of all HART employees to provide a safe and secure environment for HART customers, contractors, visitors and fellow co-workers. HART employees are also responsible for:

• Adhering to stated policies and procedures relating to health and safety, security, and quality management.
• Recognizing and reporting all accidents and hazardous conditions.
• Assisting in the development of workplace safety procedures for their respective departments.
• Promoting workplace safety procedures within their department.
• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

EEO Compliance : HART is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.

ADA Compliance : Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.