Call Center Customer Solutions Sales Retention Representative
- Establishing and maintaining a high level of customer satisfaction, professionalism, and courtesy in all customer interactions
- Meeting or exceeding weekly and monthly Customer Solutions activity goals by utilizing sound telephone-based customer save techniques
- Responding to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics
- Answering questions pertaining to billing inquiries, the pricing and packaging of our products, and account issues
- Proficiently explain all products and services to existing customers in an attempt to retain their business
- Having knowledge of competitors' pricing, packaging, and products in an effort to discuss side-by-side comparisons of Charter's and competitors' products and services
- Education : High school diploma or equivalent
- Technical skills : Demonstrated computer and consumer electronics skills
- Language : Ability to read, write, speak and understand English
- Skills : Effective verbal and written communication skills. Working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Abilities : Can show judgment and initiative to accomplish job duties. Can use personal computer and appropriate software applications to include billing system and other role-related tools. Can apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals. Can prioritize and organize effectively
- Working conditions : Office environment
- Schedule : Can work variable hours; may include weekends, holidays, and split days off
- Experience working in call center experience in the areas of customer service and/or phone sales, or equivalent experience 2+ years
- Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
- Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
- Total Rewards: See all the ways we invest in you—at work and in life
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