Guest Service Agent
Front Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. *3 PM - 11 PM, Must be available to work weekends* Key Responsibilities
- You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
- Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
- You will report to the Front Office Manager or Front Office Supervisor.
- A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.
- Eligible to work in the United States
- Ability to read, write, and communicate effectively in English
- Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
- Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
- A warm, professional demeanor that reflects HVMG’s Culture of Excellence
- Career growth opportunities across our nationwide portfolio
- Flexible scheduling (full-time and part-time options)
- Access up to 40% of your earned wages before payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full healthcare benefits: medical, dental, and vision
- 401(k) with guaranteed 4% match and no vesting period
- Exclusive hotel and food & beverage discounts
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