Receptionist and Case Worker

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Position Summary:

One Community Now is seeking a compassionate, highly organized Administrative Assistant & Case Worker to serve as a welcoming first point of contact and provide critical support across all of our community-based programs. This dual-role position is ideal for a bilingual (English/Spanish preferred) professional who is passionate about helping individuals and families access services that promote stability, recovery, and self-sufficiency. The ideal candidate will be comfortable answering phones and assisting walk-in clients, while also managing intake and providing direct case management support for programs such as veterans assistance, housing stability, food insecurity, and recovery services.

Key Responsibilities:

Administrative Support:

• Greet and welcome clients, guests, and community partners in a friendly and professional manner.
• Answer incoming calls, provide accurate program information, and route calls/messages to appropriate staff members.
• Maintain organized and confidential front-office records, appointment calendars, and program materials.
• Assist with intake appointments and ensure completion of required documentation and data entry into internal systems.
• Weekly general office cleaning.

Case Management Duties:

• Conduct comprehensive intake assessments to determine client needs and eligibility for One Community Now programs.
• Provide support with resume development and job readiness services.
• Assist clients in obtaining vital documents such as birth certificates and ID letters.
• Maintain accurate and up-to-date case notes and documentation in alignment with agency standards and confidentiality policies.
• Serve as a caseworker for clients engaged in any One Community Now program, ensuring a holistic, client-centered approach to care.
• Provide appropriate referrals and follow-up services to ensure continued progress and connection to community resources.

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree in human services, social work, or a related field preferred.
• Bilingual (English/Spanish) strongly preferred.
• Minimum of 1-2 years' experience in an administrative, client service, or case management role.
• Passion for serving vulnerable and diverse populations, including veterans, families, and individuals impacted by poverty and addiction.
• Strong communication, problem-solving, and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Computer proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of Pasco County HMIS and ESG programs a plus.
• Ability to maintain confidentiality, professionalism, and cultural sensitivity.

Work Environment:

• Office setting with frequent client interaction.
• Occasional participation in community outreach events or program-related meetings.
• Some moderate lifting (up to 50lbs) and standing for extended periods will be required.

Why Join Our Team?

At One Community Now, we are a mission-driven faith-based nonprofit organization working to restore hope, dignity, and stability to individuals and families through coordinated community support. This position offers the opportunity to be part of a collaborative team making a lasting difference in the lives of those we serve.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 37 - 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• New Port Richey, FL 34652 (Required)

Ability to Relocate:

• New Port Richey, FL 34652: Relocate before starting work (Required)

Work Location: In person