Hotel Sales & Catering Manager - Doubletree Naples
55,000.00 USD Annual Job Summary:
The Hotel Sales & Catering Manager is responsible for driving group, meeting, and event business while building strong relationships with clients and delivering exceptional service from initial inquiry through event execution. This role plays a key part in maximizing hotel revenue while ensuring memorable guest experiences. Job Description: ESSENTIAL FUNCTIONS
- Respond to inquiries, prepare proposals, and negotiate contracts.
- Coordinate event details with clients and hotel departments, ensuring seamless execution of events and post-event follow up.
- Solicits new business from assigned accounts and leads sent through internal referral mechanisms.
- Manage account service through quality checks and other follow-up.
- Respond to in a timely manner to client inquiries and feedback. Identify and resolve client concerns.
- Create contracts, BEOS, agendas, updating and distributing as needed, as well as additional administrative functions.
- Answer phones and field questions from potential clients. Send appropriate information to them in a timely manner.
- Coordinate hotel staff to accomplish the work required to prepare for or facilitate function.
- Maintain complete and up-to-date information in Sales Systems.
- Understands the overall market (i.e. competitors' strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition.
- Conducts site inspections for customer accounts when appropriate.
- Serve as a liaison with organizations, and other national and local business organizations; attending appropriate networking events sponsored by these organizations to prospect for new business.
- Proficient in understanding all attributes of the guest suites and configurations, meeting room sets and capabilities.
- High School Diploma or GED required. Bachelor's or Business Degree preferred.
- Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
- Demonstrated talent for interacting with a wide variety of people.
- Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
- Strong customer service abilities; actively looks for ways to assist customers and coworkers.
- Ability to travel and work weekends when required.
- Ability to sit at a desk in front of a computer for the entire work day.
- Ability to stand and/or walk for an entire work day.
- Reading and writing work-related documents in English.
- Constantly communicates and receives verbal communication with other employees.
- Lifting, carrying, and pushing up to 15 lbs. occasionally, up to 30 lbs. seldom.
- Occasionally stoop, kneel, or crouch.
- Use hands and arms to reach for, grasp, and manipulate objects.
- Frequent local and national travel required.
- Typical office equipment (computer, phone system, fax, copiers, scanners, among others).
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