Guest Service Agent / Front Desk / Hospitality Specialist

Position Summary:

We are seeking a professional, detail-oriented individual to serve as the first point of contact for our guests and handle all stages of their stay. This role is essential to delivering a seamless and memorable guest experience, from check-in to check-out and everything in between. Weekend, holiday, and flexible availability is required.

What You’ll Do:

• Represent the property with professionalism and warmth at all times
• Handle guest check-ins and check-outs efficiently and courteously
• Collect balances, post room charges, and process payments accurately
• Answer and transfer calls using proper telephone etiquette
• Provide guests with information about local restaurants, attractions, and services
• Make courtesy and follow-up calls to ensure guest satisfaction
• Send confirmation letters to owners and guests
• Coordinate with other departments to fulfill guest requests smoothly
• Process daily revenue from all departments
• Perform cashier audits and balance cash drawers
• Handle advance deposits, post interdepartmental transactions
• Order office supplies as needed
• Prepare and complete daily night audit
• Enter maintenance and service requests promptly in SPI
• Make and modify reservations courteously and efficiently
• Manage room moves and stay-over requests to ensure guest satisfaction
• Run reports and correct errors prior to guest arrival
• Prepare check-in packets for the upcoming week
• Make rental calls to notify owners of villa status
• Respond to online reviews professionally
• Reconcile rentals for the previous month
• Monitor online travel agents for inbound rentals
• Block RCI points for unpaid accounts
• Manage RCI banking, membership changes, and cancellations
• Perform other duties as assigned by management

Qualifications:

• High School Diploma or GED
• Prior hospitality or customer service experience preferred
• Basic computer skills and ability to learn property management systems
• Excellent attention to detail and organizational skills
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Active listening and problem-solving abilities
• Must be available to work evenings, weekends, and holidays
• Bilingual is a plus

Benefits & Compensation:

• Competitive hourly wage
• Paid training and development opportunities
• Employee discounts and perks
• Supportive team environment
• Opportunities for advancement