Billing Representative

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Job Overview The Billing Department Customer Service Representative plays a vital role in ensuring customers receive accurate and efficient support for billing-related inquiries. This position requires strong communication, problem-solving, and organizational skills to handle billing concerns, resolve disputes, and maintain customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, Salesforce, or in person regarding billing invoices, payments, terms, and account details.
• Provide clear explanations of charges, fees, and payment options
• Investigate and resolve billing discrepancies or errors.
• Collaborate with internal departments to correct account inaccuracies.
• Maintain accurate records of customer interactions and resolutions in the company's database (Life File or Billing reports).
• Facilitate updating payment profiles for clinics to keep information current.
• Provide regular feedback to management regarding common billing issues and trends.
• Stay updated on company billing policies and procedures.
• Ensure compliance with relevant regulations and confidentiality standards.
• Educate customers on billing tools within Life File and resources, such as online account management or automated payment systems.
• Assist with account changes, cancellations, or reactivations as required.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service or billing preferred.
• Prior experience in customer service, billing, or related field.
• Proficient in using billing software, Salesforce, Google Sheets and Microsoft Office Suite.
• Strong attention to detail and problem-solving abilities.
• Excellent communication and interpersonal skills.
• In-depth understanding of company services and their position in the industry: pharmaceutical products, compounding, and specific clinical treatments

Key Competencies:

• Ability to handle high-pressure situations with professionalism and empathy.
• Strong time management and organizational skills.
• Adaptability to changing policies or systems.

Work Environment:

• May require handling high call volumes or extended periods of computer use.

This role is integral to ensuring positive customer experience while supporting the company's financial integrity through accurate billing practices.

Work Schedule :

Monday to Friday

8:00 AM - 4:00 PM

Job Type: Full-time

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Fort Lauderdale, FL 33312 (Required)

Ability to Relocate:

• Fort Lauderdale, FL 33312: Relocate before starting work (Required)

Work Location: In person