Default Management Specialist

About Us:

The BeOnAir Network is an organization that instructs students in all areas of the broadcast industry to become the next generation of media professionals. Our brand promise is “Learn from a Pro to Become a Pro”; students are trained by broadcast media professionals working in the field. The organization operates as seven campuses across Ohio, Illinois, Colorado, and Miami. Like all members of the BeOnAir Network staff, the Default Management Specialist is expected to project the organization's core values and core purpose. The Default Management Specialist assists with the daily operations of all student loan default prevention efforts. Provides quality customer service to all students and their families. Responsible for the implementation of default prevention initiatives, which includes working with students to prevent student loan delinquency and default, discussing comprehensive repayment options, and increasing financial awareness and wellness. This position requires ongoing contact with students and working closely with a third-party service.

Responsibilities:

• Responsible for providing student loan counseling, information, and assistance to students in accordance with federal and state requirements and the school’s default prevention program.
• Performs a variety of required activities to prevent borrowers, graduates and withdrawn students from defaulting on federal student loans.
• Monitors the University’s Cohort Default Rate (CDR) as it fluctuates throughout the cohort year. Utilizes reporting systems to establish identifiable potential actions and/or solutions.
• Contributes to the development of the default management plan by evaluating trends and establishing best practices.
• Develops and implements loan repayment educational programs, focusing on “at-risk” student groups.
• Contacts designated borrowers whose accounts are delinquent. Assists borrowers who are not current making federal loan payments to avoid defaulting on the loans and provides options to lower or postpone student loan payments based on the borrower’s individual need.
• Able to multitask while handling a high volume of inbound and outbound calls, emailing, texting and documenting student information.
• Identifies and communicates with partner organizations to align activities in support of default prevention efforts.
• Conducts Exit Counseling with assigned groups of outgoing students to reinforce repayment responsibilities and options and increase exit counseling completion rates.
• Works collaboratively with other staff members, external loan servicers, and appropriate vendors in developing strategies directed at default reduction.
• Informs borrowers of their rights and responsibilities under the Direct Loan educational loan program.
• Maintains a high degree of confidentiality due to the sensitive information.
• Complies with all Federal, State and institution policies.
• Other duties as assigned.

Requirements:

• Knowledge of all Microsoft Office software and ability to learn and use a variety of software systems.
• Ability to analyze issues and suggest possible alternatives, recommendations for improvements and options to address these issues.
• Skill in resolving complex problems and student situations.
• Ability to interpret and communicate regulatory requirements in oral and written form to a wide range of individuals and constituencies in a diverse community.
• Must be a self-starter, capable of establishing priorities, and able to work in a fast-paced environment.
• Exceptional customer service abilities.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills. Must be personable, approachable and a team player.
• Detail-oriented, accurate, organized and efficient.
• Ability to work independently, handle large volumes of work, and multi-task with frequent interruptions.
• Ability to handle information in a confidential and professional manner.
• Working knowledge of U.S. Department of Education (Title IV) rules and regulations.
• Ability to follow regulatory policy and related procedures.