Quality Assurance Coordinator
Position: Office Lead / Quality Assurance Coordinator
Pay Range: $70,000–$100,000
Industry: A/C & Home Services
Schedule: Nights & Weekends Required | Evening On-Call
Benefits:
- Healthcare, vision, and dental coverage
- 401(k)
- 2 weeks PTO
Role Responsibilities
- Use photos taken by on-site technicians to verify all SOPs were followed accurately
- Confirm all customer interaction SOPs were completed correctly
- Ensure proper and accurate job billing
- Monitor and ensure customer satisfaction throughout the service process
- Facilitate second-visit resolutions for unhappy customers
- Serve as the office lead—initially overseeing 2 employees, with growth to managing up to 10 total staff
- Ensure all office staff adhere strictly to company SOPs
Required Experience
- Extensive ServiceTitan experience (non-negotiable)
- Strong A/C industry experience with deep understanding of field technician processes, terminology, and service workflows
- Comfortable working nights, weekends, and being on call during evenings
Please apply HERE or send an updated resume to [email protected]
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