Spa Group Specialist - Waldorf Astoria Orlando

Waldorf Astoria Orlando is looking for a Spa Group Specialist to join the Team!

Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $19.75 and is based on applicable and specialized experience and location.

Want to learn more? Hotel Website , Facebook , Instagram

What will I be doing?

Describes and sells spa offerings to on site and off site groups. Oversees site tours, writes contracts, details event and executes day-of-event. Will act as a spa receptionist when not actively working on group business.

· Accurately explain spa treatment menu, wellness activations, and logistics to potential groups to ensure they are aware of current offerings and spa policies.

· Conduct site visits with sales team to showcase the spa to potential groups.

· Oversees spa group bookings including customized treatment options, negotiating contract details in accordance with spa policies, booking and detailing large appointment programs, and maintaining regular communication with group contact to answer questions and finalize guests details. Will communicate scheduling needs with assistant spa director to ensure adequate staffing coverage.

· Manages day-of-event execution including providing relevant program information to spa leadership and treatment staff.

· Responsible for collecting payment including room charges, master bills, credit cards and cash payments.

· Partner with sales and events teams to market and present spa offerings to all group business to drive top line revenue.

· Seek methods to solicit new and existing group business to meet and exceed revenue goals.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.