Manager, Inside Sales

Job Summary

The Manager, Inside Sales will have experience in managing inside sales operations, driving revenue growth, and fostering a high-performance sales culture. The role will be responsible for overseeing day-to-day inside sales activities, coaching a team to meet sales targets, and developing strategies to enhance productivity, customer engagement, and lead conversion.

Essential Duties & Responsibilities

• Lead, mentor, and motivate a team of inside sales representatives.
• Provide coaching, performance feedback, and support to ensure team members meet and exceed individual and team sales goals.
• Conduct regular one-on-one meetings, sales reviews, and performance evaluations.
• Recruit and onboard new sales team members as needed.
• Collaborate with senior leadership to develop and implement sales strategies that align with company goals.
• Establish sales targets and KPIs for the team, track performance, and adjust tactics to ensure success.
• Ensure the team effectively uses CRM tools to manage leads, sales pipeline, and customer interactions.
• Drive the adoption of new sales techniques and technologies to enhance the team’s productivity and results.
• Build and nurture relationships with key accounts and strategic clients.
• Work with the sales team to ensure a consultative, solution-oriented sales approach that delivers value to customers.
• Oversee the resolution of any customer issues or concerns escalated by the sales team.
• Work closely with marketing to align on lead generation, campaigns, and messaging.
• Collaborate with customer success, operations, and product teams to ensure seamless customer experience and product delivery.
• Provide feedback on customer trends and market conditions to inform product development and marketing strategies.
• Analyze sales performance data and provide insights to improve individual and team productivity.
• Create and present regular sales reports, forecasting, and performance reviews to senior management.
• Continuously track market trends and competitive activity to identify new business opportunities.