Service Solution Team Lead
:
Summary Under the guidance of the Service Solutions Manager, the Service Solution Team Lead provides direction to a call center team. Duties and Responsibilities - Assists in running ad-hoc reports to providing to leadership.
- Conduct training sessions to assist in the development of the service solutions team.
- Works closely with team member to resolve member issues which may arise.
- Answer telephone promptly and ensure calls are identified and categorized to forward to appropriate area within office timely and efficiently.
- Demonstrate proper telephone etiquette when receiving, transferring, and placing calls on hold. Holding times are to be kept to a minimum.
- Verify insurance information, collect referrals and authorizations, and/or other forms as documented.
- Ensure the accuracy of patient scheduling, documentation, and follow-ups.
- Repeat key information when writing down messages.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- Perform problem analysis, problem determination, and recommended resolutions to the callers.
- Perform other duties as assigned.
Qualifications / Education / Licenses - High school diploma or equivalent.
- Minimum of 2 years of customer service, call center experience.
- At least 1-3 years' experience in a healthcare setting preferred.
- Bilingual in English and Spanish preferred.
Recommended Jobs
Principal Statistical Programmer (US, CAD, UK only)
Principal Statistical Programmer (US, CAD, UK only) Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators …
Senior Highway Project Manager
Job Description Overview We are seeking a Senior Highway Project Manager to join our Orlando, Miami or Tampa, FL office. Your role Lead project teams using your technical and projec…
Bilingual Customer Service Rep.- PP
Job Description Job Description Job Title: Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay: $18 per hour Job Descripti…
CNC Machinist - Multi axis Lathe with live rotary milling tools- Mazak MSY or Integrex
CNC Machinist – Mazak MSY or Integrex Precision, contract machining business is looking for an EXPERIENCED CNC Machinist. We are looking for Mazak MSY or Integrex experience. This position is r…
Electrical Service Technician - Experienced Electrician
***** $2,500 Signing Bonus (Conditions Apply)***** Elcon Electric - an electrical contractor in Deerfield Beach - needs Service Technicians for work in Broward County and Palm Beach County areas. A …
Senior Technical Civil Engineer / QC Manager
Senior Technical Civil Engineer / QC Manager About KEITH: We are a multidisciplined consulting firm offering civil engineering, land surveying, transportation engineering, planning, landscape a…
Automotive Classic Car Mechanic
Job Description Job Description BPR Automotive Engineering is hiring a Classic Car Restoration Mechanic to work on high-end muscle cars, restomods, and custom builds. • Competitive pay based…
EDAT- System Information Assurance and Security Engineer
Job Description Job Description Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security…
Adventure Sports & Recreation Manager
Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company’s locations: A tlantic Fields , set outside of…