General Manager

Job Summary: At Salem's Fresh Eats, we serve more than just fresh food—we serve fresh energy, flavor, and hospitality in everything we do. As General Manager, you'll take the lead in running one of our restaurants like it's your own business. From building a high-performing team to creating unforgettable guest experiences, you're the driving force behind our success.   Key Responsibilities: Leadership & Team Culture: Recruit, hire, and inspire a diverse, motivated team of shift leaders, cooks, kitchen crew, and front-of-house stars. Cultivate a positive, inclusive atmosphere built on teamwork, respect, and purpose. Lead by example—demonstrate exceptional hospitality and professionalism every shift. Celebrate wins! Recognize and reward great performance to build morale and retention. People Development: Build personalized training plans that help employees grow into their potential. Deliver continuous coaching, mentorship, and feedback to elevate team performance. Support career growth by helping each team member set and achieve their goals. Foster a “learn and improve” mindset through ongoing development workshops and resources.   Guest Experience & Hospitality: Ensure every guest is welcomed, served promptly, and leaves happier than they arrived. Resolve customer concerns swiftly with empathy and professionalism. Empower staff to deliver courteous, thoughtful service that reflects our values.   Operations Mastery: Manage day-to-day operations with precision, from prep to presentation. Uphold the highest standards for cleanliness, food safety, and quality. Maintain inventory levels and manage ordering to avoid waste and ensure freshness. Stay compliant with health regulations and company policies.   Sales & Marketing Leadership: Plan and execute creative local marketing and community outreach campaigns. Promote brand awareness through social media, in-store events, and strategic partnerships. Analyze performance data to identify opportunities for growth and improvement. Champion the culture of hospitality in every promotion and guest interaction.   Financial Responsibility: Achieve and exceed sales goals while controlling labor and operating costs. Manage budgets, payroll, and other assets with strong attention to detail. Drive profitability without compromising quality or team wellbeing. Inventory & Supply Chain Management: Monitor stock and conduct regular inventory audits. Coordinate with vendors for timely delivery of quality, responsibly-sourced ingredients. Negotiate pricing and manage supplier relationships to maintain cost efficiency.   What You Bring: Leadership experience in fast-paced hospitality or restaurant operations. Passion for team development, customer service, and business excellence. Strategic thinking with a hands-on, hustle-driven attitude. Ability to thrive under pressure while keeping cool, confident, and kind.   Perks for working at Salems: Competitive salary and bonus opportunities. Growth opportunities within a dynamic and expanding brand. A vibrant, collaborative work culture that celebrates success and supports development.