Inside Sales Coordinator

POSITION SUMMARY DESCRIPTION

Under the direction of the Sales Manager and working in partnership with the existing sales team member(s), manages new parts and products sales, prospects for new business, and cultivates opportunities for planned maintenance contracts for new and existing businesses. Works closely with the System Sales Engineering team and project engineers. ______________________________________________________________________

SUPERIOR PERFORMANCE OBJECTIVES

· Always strives to provide premier service to both internal and external customers.

· Prospects for system and product opportunities and communicates directly with the sales team.

· Increases parts sales volume, securing new sources of parts business.

· Generates planned maintenance and contract maintenance opportunities for existing and new customers.

· Builds strong customer relationships resulting in a “Partner for Life.”

· Responds to customer requests for smaller conveyor equipment sales to include proposal development.

· Consistently exceeds quarterly and annual sales goals in profitability and revenue.

· Continuously seeks to improve internal processes through automation and streamlining efforts.

· Exhibits a superior work ethic promoting collaboration, respect, and hard work among all team members.

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ESSENTIAL JOB DUTIES AND RESPONSIBILITIES [1]

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

The Inside Sales Coordinator performs the following functions through concentration on parts and products sales, small size conveyor equipment sales and planned maintenance sales.

• Communicates with Strategic and Target Customers while uncovering and helping them with their parts, products and maintenance needs.
• Develops strong relationships with customers through timely follow-up and team coordination.
• Exhibits familiarity and application knowledge and business technology (Office, CRM, PowerPoint, etc.).
• Shares success formulas with System Sales Engineers and other team members.
• Plans strategies for account and market management and development (i.e., Sales Plan).
• Prospects to identify potential new opportunities to build the sales pipeline.
• Follows sales process to qualify opportunities and move them through the pipeline.
• Collects necessary quote information.
• Coordinates and assists in the quote process.
• Develops and provides professional quotations tailored to each opportunity.
• Negotiates and closes contracts.
• Maintains good customer relationships.
• Follows up on past due accounts.
• Maintains all account, contact and opportunity information in the CRM database.

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MINIMUM QUALIFICATIONS

• Associates degree from an accredited college or community college.
• Proficiency or familiarity using Microsoft Office, CRM, PowerPoint software and using the Internet.
• Willing to achieve an in-depth understanding of material flow, information flow, and general business processes.

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PREFERRED QUALIFICATIONS

• Bachelor’s degree.
• Minimum of three years of experience in material handling sales.
• Familiarity with AutoCAD software.

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ATTRIBUTES

• Committed to Customer Service as #1 priority.
• Driven to succeed and to continuously improve skills and abilities.
• Exceptional problem solving, leadership and organizational skills.
• Above average people skills and business acumen.
• Polished negotiation skills.
• Effective written and verbal communication skills.
• Strong ability to effectively prioritize tasks and projects.
• Meticulous with ability to multi-task.
• At ease interacting and building professional relationships with a wide range of job titles and personality types.
• Goal oriented and self-motivated with a sense of urgency.
• Exceptional attitude with a continuous positive spirit.
• Superior work ethic promoting collaboration, respect, and hard work among all team members.
• Ability to be an effective collaborator.

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PHYSICAL REQUIREMENTS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Individuals in this position must have the ability to:

· Communicate clearly, both verbally, and in written form.

· Sit or stand for extended periods of time as needed.

· Ability to sit for extended periods of time while traveling.

· Walk or move from various locations primarily on a level surface within customer sites throughout the day.

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