Helpdesk IT Support Specialist Level II
Job Description
Job Description
Support Specialist Level II will be required to go onsite and remote support for multiple clients; applying time management and technical skills to ensure proper completions of support tickets. Must be able to drive their own cars which will be reimbursed.
RESPONSIBILITIES
• Contact clients on support issues via Phone and Email
• Support multiple clients via remote session
• Escalation to Support Level I support
• Able to troubleshoot onsite, new client issues with 3rd party vendors in a professional manner
• Able to work from home in a quiet area with Internet access if needed
• Research and handle new technology projects
• 4 years support specialist or Help Desk related support experience
• 4 years operating systems experience (Windows Server and workstations)
• Network experience (4 years); ability to manage, maintain, troubleshoot and support simple network issues; i.e. connectivity from pc to switch to router.
• Experience designing, installing and supporting networks in multiple environments for various clients.
• Microsoft Certificates a plus.
• Strong proficiency and understanding in Windows Domain workstation software installation and support
• Advance knowledge of Microsoft Office applications
• Demonstrated experience implementing IT projects.
• Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems
• Proven dedication to enabling continuous operations
• Strong interpersonal and relationship-building skills, conducive to team development
• Excellent verbal and written communication skills
• Must possess a valid driver’s license and car as driving to client locations is required and will be reimbursed.
.
Internal/External Contacts:
• Daily interaction with multiple clients pertaining to technical issues.
Working Conditions:
• 70% of the work will be performed at client locations where workspace conditions will vary. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. There will be consecutive hours spent sitting in front of a computer monitor, utilizing a keyboard and mouse. Some work may be done from home and will necessitate a dedicated quiet workspace with internet access and Internet port available for work phone (Provided by ADS) and laptop to remote client PC’s and Server is also necessary.
ADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients can benefit from the best practices in the industry, and in not have to hire a full-time IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.
Company Description
ADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients can benefit from the best practices in the industry, and in not have to hire a full-time IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.
Recommended Jobs
Emergency Medicine Physician in Altamonte Springs, FL
Discover the beauty and allure of Altamonte Springs, Florida! Here, breathtaking lakes and a vibrant community lifestyle intertwine to create a picturesque escape where nature meets modern living. Ad…
Police Officer (20494229)
Description TO VIEW THE JOB ANNOUNCEMENT, CLICK 'JOB PDF' BELOW Job PDF: Recruitment Contact Contact email: [email protected]
Electrical Controls & Automation Project Engineer
Job Description Job Description Description: Job Title: Electrical Controls & Automation Project Engineer Location: Lakeland, FL – Hybrid Travel: Up to 40% across the United States J…
Patient Access Representative -Registration Services - HP Commons
Location: HealthPark Commons Outpatient Center -16281 Bass RoadFort Myers FL 33908 Department: Registration Services - HP Commons Work Type: Part Time Shift: Shift 1/6:30:00 AM to 9:30:00…
Civil Engineer-E.I.T. - DHI Engineering
Description was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the en…
Associate Clinical Social Worker (ASW) - Pediatric Experience - Full-time (W2) - Florida
About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health…
Delivery Driver - 450 north lake blvd
Job Description Domino's Delivery Drivers Needed$$$ (Riviera Beach-Lake Park) compensation: SPLIT WAGES... Plus Tips..Good money..Must have own car Hurry Position Won't Last Long...........…
Landscaping Tree Trimmer
Jenkins Landscape Company is a family-owned and operated business since 1959. We are looking for hardworking, dedicated individuals to join our team! We look for qualified applicants who want a long-…
Screen Printing Press Operator
Compensation: $16-20/hour depending on experience! Let's talk! We are seeking Experienced automatic Screen Printing Press Operators. If you are currently a screen printer looking to push …
Senior OSP QA Engineer
We are seeking a skilled and detail-oriented Senior OSP QA Engineer to join our growing telecom engineering team. This role is ideal for professionals with strong experience in fiber optic design,…