Guest Services Associate

Job Title: Guest Services Associate

Status: Temporary

Location: Orlando, FL

Reports To: Box Office Manager & Patron Experience Manager

Schedule: Varies by event; shifts may range from 8 AM to 11 PM. Weekends, evenings, and holidays required as needed.

Hours: Up to 20 hours per week

Pay Rate: $17/hour

Orlando Shakespeare Theater is seeking enthusiastic and customer-focused Guest Services Associates to support our 37th season. This is a part-time position ideal for individuals passionate about live theater and providing top-tier service to patrons and guests.

This role includes a mix of box office and front-of-house responsibilities. Ideal candidates are detail-oriented, proactive, and excited to work in a fast-paced, collaborative arts environment.

OVERALL JOB RESPONSIBILITIES

Box Office Duties:

● Provide a welcoming and helpful environment for patrons, volunteers, staff, and

visitors

● Disseminate event information across multiple platforms to patrons and staff

● Process subscription and single ticket sales efficiently using Spektrix ticketing

software

● Coordinate with various departments to address patron needs

● Conduct data entry and management tasks related to box office functions

● Manage voicemail and respond to inquiries via phone and email

● Work with management and team to complete various projects

Front of House Duties:

● Support morning student performances, matinee & evening performances on an

as needed basis

● Assist groups & individuals with entering and exiting the theater

● Coordinate with the Box Office Manager, Patron Experience Manager, and

education department regarding performance needs

● Work closely with stage management and production team before, during, and

after performances regarding various start & end times and late patron seating

● Address ADA needs before, during, and after performances

● Accurately produce performance reports

● Monitor volunteer activities and perform necessary tasks as assigned by the

volunteer coordinator

EXPERIENCE & SKILLS

● Have a professional attitude, appearance, and personality

● Exhibit exceptional customer service skills

● Professional phone etiquette

● Exceptional verbal communication

● Ability to properly record information and produce various reports

● Ability to take direction and problem solve

● Distribute Will Call tickets, reprint tickets, and assist guests as needed during

performances

● Manage voicemail and respond to all inquiries over the phone and by email

● Be familiar with the season, theaters, and overall operations

● Experience in Spektrix or other box office/ticketing software (REQUIRED)

● Experience using Volgistics or other volunteer management software

(PREFERRED)

● Be highly proficient in Google G-suite and Microsoft Office software

ORGANIZATIONAL RELATIONSHIPS:

● Reports directly to the Box Office Manager & Patron Experience Manager

SCHEDULE:

● Schedule varies based on event scheduling

● Shifts range from 8 AM start time to 11 PM end time

● Weekends, evenings, and holidays may be required

● Performances for the upcoming season are scheduled August 2025 - May 2026

● This position is anticipated to work anywhere from 0 to 20 hours per week. Hours

are not guaranteed every week, and they will be assigned as needed