Front Office Supervisor

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting a Front Office Supervisor to join the hotel’s opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

Front Office Supervisor may perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests. This position requires diplomatic skills and the ability to deal with people from different cultures and backgrounds. This position will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and Andaz brand standards, whilst meeting employee, guest and owner expectations.

• Organizes, directs, and monitors daily activities of Front Desk Hosts.

• Ability to complete all of the duties and responsibilities of the Front Desk Associate.

• Ensures efficient, friendly, and professional guest registration, checkout, and telephone service; supervise Front Desk Agents to ensure that established procedures are followed.

• Establishes procedures, prepares and coordinates schedules, and expedites workflow.

• Assists with hiring, training, motivating, and rewarding front desk agents and resolve any issues that occur on the job.

• Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.

• Reviews the daily room availability and informs all appropriate team members.

• Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.

• Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.

• Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.

• Assists front desk agents with resolution of guest problems/complaints as needed.

• Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.

• Respond to customer complaints and special requests with corrective action.

• Maintain clear and efficient communication and coordination with the housekeeping and other departments of the hotel .

• Conducts or ensures all Training and Evaluations are completed as required by Hyatt

• Complete various additional tasks and assignments as needed.