Human Resources Manager

POSITION SUMMARY

Provides comprehensive Human Resources support across employee relations, leave administration, performance management, retention, and employee engagement while ensuring compliance, consistency, and a positive employee experience. Partners closely with the Senior Vice President of Human Resources to strengthen HR operations, maintain policies and procedures, support funder requirements, and advance strategic workforce initiatives.

KEY RESPONSIBILITIES & ESSENTIAL DUTIES OF POSITION

An individual must be able to perform each essential duty listed below at a satisfactory level:

• Serve as the primary point of contact for employees and leaders regarding employee relations, workplace concerns, conflict resolution, and policy interpretation.
• Provide guidance to employees and leaders on workplace policies, expectations, and best practices.
• Lead recruitment efforts through strategic sourcing, job fairs, networking events, and community outreach to attract qualified candidates.
• Prepare and extend employment offers in alignment with compensation practices and approval protocols.
• Oversee pre-employment processes including background checks, employment verifications, and required documentation.
• Conduct New Employee Orientation to provide essential organizational knowledge, policies, and resources.
• Collaborate with department leaders to ensure onboarding readiness, including system access and operational preparation.
• Administer new employee surveys during the first year and analyze feedback to improve the employee experience.
• Maintain accurate documentation within HR systems and employee records.
• Collaborate with Finance and internal partners to support effective HR operations.
• Administer employee leave programs, including FMLA and ADA accommodations, ensuring compliance and consistency.
• Ensure compliance with employment laws, organizational policies, and confidentiality standards.
• Support Human Resources audits, funder monitoring activities, and compliance reviews.
• Support performance management by coaching leaders on documentation, corrective action, and employee development.
• Monitor trends in employee relations, leave usage, and turnover to identify risks and recommend proactive solutions.
• Develop and maintain Human Resources standard operating procedures to promote consistency and operational efficiency.
• Maintain and update Human Resources policies and the Employee Handbook, recommending revisions as needed.
• Support employee engagement initiatives and events that strengthen organizational culture and connection.
• Manage employee separations, including resignations, involuntary terminations, and exit processes, and analyze separation trends.
• Support the Senior Vice President of Human Resources with analysis, recommendations, strategic initiatives, and special projects.
• Assist with special projects that advance workforce effectiveness, compliance, and organizational priorities.
• Adhere to HIPAA, FIPA, PHI, PII requirements.
• May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.
• Contribute to overall organizational success by performing other duties and responsibilities as assigned.

JOB REQUIREMENTS

Job requirements include:

• Bachelor’s degree in Human Resources, Business Administration, or related field or equivalent combination of experience and education may be considered in lieu of degree.
• HR certification (e.g., SHRM-CP, PHR) preferred.
• Three to five years in HR, including a solid foundation in employee relations.
• Two years of supervisory or coaching experience preferred.
• Strong knowledge of HR principles, practices, and employment laws including ADA, FMLA, EEO, Wage and Hour, Title VII, and other labor related legislation.
• Advanced experience with Microsoft Office and other related technology required.
• HRIS experience required.
• High level of integrity and a strong understanding of confidentiality.
• Ability to manage HR projects and initiatives.
• Strong conflict resolution skills.
• Ability to work collaboratively with professionals.
• Customer service skills and experience required.
• Ability to edit, complete, and assemble reports.
• Attention to detail and accuracy.
• Excellent analytical skills.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work independently with minimal supervision required.
• Strong communication skills, both written and orally, required.
• Strong proofreading skills required.
• Ability to utilize critical thinking and problem-solving skills.
• Ability to utilize organizational skills effectively.
• Must have access to a private, secure, and stable high-speed internet connection.
• Must have access to a quiet, confidential workspace.
• Bilingual is a plus.

COMPETENCY REQUIREMENTS

Communications - Ability to communicate effectively.

Business Ethics - Ability to work with integrity and ethics.

Judgment - Ability to use sound judgement.

Initiative - Ability to take initiative.

Teamwork - Ability to work in a team environment.

Problem Solving - Ability to identify and resolve problems.

Planning & Organization - Ability to plan and organize work activities.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

PHYSICAL DEMANDS

Physical demands include:

• Constantly remaining in a stationary position, often sitting for prolonged periods.
• Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.
• Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.
• Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.
• Constantly assessing the accuracy, neatness and thoroughness of the work assigned.
• Constantly viewing information on a computer screen.
• Frequently traveling to the office when needed.
• Occasional light work that includes moving or lifting objects up to 30 pounds.
• Occasionally bending, stooping, or kneeling.

WORKING CONDITIONS

Working conditions include:

• Hybrid inside working environment.
• Occasional working in outdoor environment with high or low temperatures.
• High level of long periods of concentration.
• Occasional early mornings, evenings, and weekend hours.
• Constant staff interaction.
• Reliable transportation required.
• Occasional travel to multiple locations in Orange, Osceola, and Seminole Counties.

CORE VALUES

• Passion: Dive in – Create enthusiasm and inspire others.
• Authenticity: Be Real – Keep it honest and set the example.
• Collaboration: Live United – Work together and mobilize for change.
• Empowerment : Own it – Be courageous and make it happen.

Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!


Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.


Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term & long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.


401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.


Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance. Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.