Returns Processing Specialist (RMA)
Key Responsibilities
- Receive and process returned RMA packages from customers promptly and accurately
- Test incoming devices to determine if they should be refurbished, returned to the manufacturer under warranty, or recycled
- Initiate and manage returns to suppliers, including tracking and expediting as needed
- Configure refurbished devices for reuse in our GPS tracking applications
- Maintain accurate records within internal systems for returns and inventory status
- Experience working with technical equipment or in logistics/fulfillment is preferred
- Ability to work independently, prioritize tasks, and manage time effectively
- Strong critical thinking and problem-solving abilities
- Excellent listening and communication skills
- Customer-focused mindset with attention to accuracy and empathy
- Comfortable using online platforms and tools to manage returns and inventory
- Experience with Salesforce and NetSuite is a plus
- Self-motivated and well-organized
- Adaptable and able to thrive in a changing environment
- Collaborative and personable in team settings
- Flexible and open to occasional overtime or weekend work
Occasional Overtime and Saturday Availability Required
About GPS Trackit
GPS Trackit, LLC is a leading provider of fleet management solutions delivered as software-as-a-service (SaaS). We empower small to mid-sized businesses with real-time and historical insights into their mobile operations, helping them reduce costs, improve productivity, and enhance customer service. Our cloud-based tools are intuitive, scalable, and help companies manage vehicle location, fuel usage, driver behavior, and more.
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