Assistant

Health Services Assistant

The Health Service Assistant organizes and coordinates medical services with Medical Providers for unaccompanied children (UCs) processing TARS via the UC Portal. This employee works closely with Medical/Health Service Coordinator, Medical Providers, Center Director, Assistant Center Director, and other related departments.

The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping children, staff, and external stakeholders. You are also a personable, energetic, and empathetic person who can manage multiple projects in a prioritized manner to meet internal Urban Strategies goals.

You have the following competencies:

• Ability to provide guidance and support to staff.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and ability to maintain accurate records.
• Adapt to unexpected circumstances, think critically and is resourceful.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Adapt to frequent changes and bring new ideas and innovations to the workplace.
• Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork.

Minimum qualifications include:

• High School Diploma or equivalent.
• MA Certification.
• 1 year experience in the child welfare field working with children and or adolescents in a social service setting.
• Must demonstrate experience training and leading others and adapting to diverse situations.
• Minimum age of 21 years or older.
• Must have the ability to resolve unforeseen problems with little or no direction from supervisor.
• Excellent presentation skills as well as oral and written communication skills required.
• Proficiency with computer, common office equipment, and MS Office products required.
• Bilingual in Spanish & English (Read, Write, Speak).
• Clean criminal background check.
• Clean child abuse and neglect or child protective services check (CAN).
• Must be able to multi-task, be detail-oriented, be organized, and have excellent oral and written communication skills.
• Meet the requirements of the contract for all immunizations (Emergency Task Order or Cooperative Agreement).
• Able to evacuate at short notice to accompany residents possibly to a different city for several days at a time.
• Ability to remain calm and composed under stress.
• Must be able to perform emergency behavioral intervention (EBI) for children in care (as applicable per contract and/or cooperative agreements).
• Must be available to work hours outside of their shift to meet the needs of the program.

What you'll be doing includes:

• Upkeep the UC Portal system.
• Initial medical screening and surveillance.
• Ongoing health care.
• Health education.
• Partnerships and outreach.
• Manage/Comply State and Federal Guidelines.

Provide leadership in the execution and direction of quality services to UCs, staff, and medical providers. Must be sensitive to the needs of the youth, in the areas of health and social services as one component.

Manage and monitor the delivery of services to UCs ensuring compliance in the performance of all aspects of UC care in accordance with company policy and procedures, State, and Federal guidelines.

Prepare youth for examinations and record the medical intake. Initiate routine pregnancy tests.

Assist the medical provider's staff with claims submission.

Update UC charts regarding allergies, medication use, and immunization history at each visit.

Educate and counsel youth concerning their disease, treatment, and prevention of disease, when needed.

Answer youth's questions after consultation with the provider or as per established procedures in that regard (to include but not limited to health questions, medication refills, and lab results.)

Continually assess areas of improvement and develop plans and evaluation criteria for such.

Oversee and direct all youth care staff to ensure adequate monitoring. Ensure the delivery of safe and efficient quality care. Assist in health education classes when necessary.

Obtain, compile, and maintain medical files on each intake. Ensure proper daily documentation in Refugio's Program's database and maintain a hard copy of required documents and medical records.

Schedule and comply with required medical appointments and timelines. Respond and comply with individual emergency medical needs immediately.

Maintain and review for an accurate and complete list of medical supplies. Order medical supplies, and medication when necessary.

Collect, maintain, and submit weekly, monthly, quarterly, and annual reports to the supervisors.

Schedule and provide transportation when is needed to clients on medical appointments with assistance from other staff when necessary.

Submit, review, and follow up all the Significant Incidents Report regarding Medical Issues.

Participate in Quality Improvement as required

Troubleshooting complex medical case management issues

Able to react to change productively and handle other essential tasks as assigned.

Develop and maintain effective communication and working relationships with staff, coworkers, physicians, and UCs.

Develop and expand medical, specialty, and dental services with local providers.

Maintain Health Information Privacy HIPAA.

The ability to maintain control and work under pressure to meet deadlines.

Ability to travel and support other Refugio programs when necessary.

Upon request, this role may be required to travel with UC to medical appointments.

Other duties as assigned.

Ability to ascend/descend stairs

Ability to lift up to 15 lbs.

Able to withstand changing environmental conditions with weather (rain, lightning, extreme heat and winds).

Able to withstand and manipulate through construction areas, sports fields, etc.

Ability to stand; particularly for sustained periods of time.

Use of manual dexterity, tactile, visual, and audio acuity.

Must be able to supervise clients indoors and outdoors throughout the entire duration of their shift period, which lasts 8 hours or more on a typical shift.

Must be able to stand, bend, or stoop for the entire duration of the shift, as necessary.

Must be prepared and physically able to respond with appropriate protocol in a variety of dynamic supervision situations with clients of 0-17 years in age.

In a sudden or emergency event, staff must at all times be physically able to run, jump, lunge, twist, push, pull, apply approved restraint techniques and otherwise manage or coerce the full weight of an infant or adolescent.

Ability to pass a medical examination to determine one's fitness to satisfactorily and safely care for youth if accommodations are required.

Able to communicate verbally and listen for constant surveillance of staff activities.

About Urban Strategies

Urban Strategies exists to equip, resource and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America.

Our work is driven by our three core values:

1. Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.
2. Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities.
3. Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.

Urban Strategies offers a comprehensive benefits package including medical, dental, and vision coverage. In addition to these benefits, we provide company-paid life and disability insurance. 401K matched contributions up to 4%. Employee Assistance Program. Vacation time is generous but varies depending on program and position. 9 Sick Days and 11 Holidays. Every teammate gets long and short-term disability free. Positions that require laptops, the company provides one. Positions that require cellphone, company issues one.

Meaningful employee engagement programs. Education discounts (BA-PhD) with a variety of education partners.

Employment is conditional pending satisfactory results of all required tests and background checks. For any inquiries about