Patient Care Coordinator (Administrative Assistant)
- Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.
- Successfully utilize the scheduling system to maximize test opportunities for the office.
- Actively call current, past and potential patients through identified sources. Track and report appointment results.
- Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
- Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients.
- Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
- Verify patient eligibility, submit insurance claims. Manage process until claim is funded.
- Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
- Maintain a clean and welcoming office and work environment. Qualifications
- High School diploma or equivalent is required.
- 2 years’ office experience is preferred.
- 2 years’ sales and customer service experience preferred.
- Must be proficient in MS Office.
- Willing to work flexible hours/days.
- Full-time and Part-time hours available.
- Team player with an enthusiastic and positive attitude
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