Part Time - Wed to Fri -Customer Service Representative - Golisano - Peds Specialty - Port Charlotte

Location: Port Charlotte - Bayshore -22655 Bayshore Road Suite 120 Port Charlotte FL 33980

Department: GCHSWF Peds Spec - Port Char

Work Type: Part Time

Shift: Shift 1/8:00:00AM to 4:30:00PM / Part Time / Wed - Fri

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Part-Time Customer Service Representative Pediatric Specialty

Lee Health Physician Group Pediatric Specialty
Location:
22655 Bayshore Road, Suite 120
Port Charlotte, FL 33980

Schedule:
Part-Time | Wednesday, Thursday & Friday
8:00 AM 4:30 PM

Starting Pay:
$20.00 per hour for external candidates

Join Lee Health and Make a Difference

Lee Health is seeking a customer-focused, adaptable, and compassionate Customer Service Representative to join our Pediatric Specialty team in Port Charlotte.

This is an excellent opportunity to become part of a collaborative team supporting children and families across 12 pediatric specialty services . Every day offers something different as you work alongside multiple physicians, clinical teams, and patient populations in a fast-paced, team-oriented environment. If you enjoy variety, thrive in a dynamic setting, and take pride in delivering exceptional customer service, we'd love to meet you.

What You'll Do

As the first point of contact for our patients and families, you will play a vital role in creating an outstanding patient experience by:

• Greeting patients and visitors with professionalism and compassion.
• Scheduling appointments and coordinating patient visits.
• Registering patients and verifying demographic and insurance information.
• Answering incoming phone calls and assisting with patient inquiries.
• Supporting providers and clinical staff with daily office operations.
• Delivering excellent customer service while maintaining accuracy and efficiency.
• Adapting to the needs of multiple pediatric specialty practices and supporting a variety of physicians and patient populations.

Why You'll Love This Role

• Support 12 pediatric specialty services in one collaborative practice.
• Gain valuable experience working with a diverse range of providers and patient needs.
• Build your healthcare career within one of Southwest Florida's leading health systems.
• Work with a team dedicated to delivering exceptional care for children and their families.
• Consistent weekday schedule with no weekends.

Why Choose Lee Health?

Lee Health offers competitive compensation, outstanding benefits, and opportunities for professional growth. We proudly invest in our team members through:

• Competitive pay
• Medical, Dental and Vision Insurance
• Retirement Plan with up to a 5% employer match
• Paid Time Off and Paid Holidays
• Employee Assistance Program
• Flexible Spending and Health Savings Accounts
• Tuition Reimbursement after one year of employment
• Career advancement opportunities throughout Lee Health

Qualifications

Education:

• High School Diploma or GED required.

Experience:

• External candidates: Minimum of two years of customer service experience required.
• Previous medical office or healthcare experience is preferred but not required.

If you're looking for a rewarding opportunity where every day brings new experiences, and you enjoy working in a fast-paced, patient-centered environment, apply today to become part of the Lee Health Pediatric Specialty team in Port Charlotte.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Port Charlotte