Waterpark Manager

Job Description

Job Description

Description:

At Camp Margaritaville Resort, we blend laid-back island vibes with exceptional hospitality to create unforgettable experiences for every guest. From family-friendly activities to signature Margaritaville celebrations, we deliver fun, escape, and adventure in every moment.

The Waterpark Manager is responsible for the overall operation, safety, and guest experience of the waterpark facility. This role oversees daily activities, team performance, and compliance with all safety regulations while fostering a fun, safe, and engaging environment for guests and employees.

This position may require flexible scheduling availability

Job Requirements:

• Oversee daily operations of the waterpark, including attractions and pools
• Ensure all areas are clean, functional, and operating efficiently
• Monitor attendance levels and adjust staffing and operations accordingly
• Manage budgets, inventory, and operational resources

• Recruit, hire, and onboard new employees
• Develop and deliver training programs for new hires and existing staff
• Ensure all employees are properly trained in customer service, safety procedures, and emergency protocols
• Provide ongoing coaching, performance management, and team development

• Enforce all safety policies, procedures, and local/state regulations
• Conduct regular inspections of rides, pools, and equipment
• Lead emergency response efforts and ensure staff readiness
• Maintain accurate incident reports and implement corrective actions
• Promote a culture of safety for both staff and guests

• Ensure high levels of customer satisfaction through excellent service
• Address guest concerns and resolve issues promptly and professionally
• Enhance the overall guest experience through programming and engagement initiatives

• Previous experience in waterpark, aquatics, or hospitality management preferred
• Strong leadership, communication, and organizational skills
• Ability to work flexible hours, including weekends and holidays
• Proven experience in staff training and team development
• Commitment to guest safety and positive guest experiences
• Ability to remain alert, focused, and calm in a fast-paced environment

• Red Cross Lifeguard Certification, Aquatics Facility Operator (AFO), or equivalent required (or ability to obtain upon hire)
• CPR, First Aid, and AED certifications required

• Ability to stand, walk, and work outdoors for extended periods
• Ability to respond quickly in emergency situations
• Capable of lifting and moving equipment as needed

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is frequently required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.