Lead Program Specialist
- All contract performance related activities, tied to customer(s) or program(s).
Perform as interface between the customer and the internal business team, managing the transfer of information and requests.
Assure timely resolution of issues, keep the customer advised of the progress of the program, and negotiate changes, variations, solutions to issues.
Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
May also support proposal and negotiations. - Utilizes in-depth knowledge of own of product lines, markets, sales processes or customer groups and uses analytical thinking and commercial experience to execute policy/strategy.
- Responsible for developing and managing cross functional, technology led, or product focused programs. Manages budgets and interfaces with customers and internal functions. Manages program resource and budget allocation/integration. Manages schedule, budget.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems with projects, product lines, markets, sales processes, or customers. Ability to prioritize information for decision making. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
- Organize project teams comprising from internal and external technical and functional experts based on budget, scope and timeline
- Manage day-to-day execution of multiple interdependent projects by working directly with global technical teams
- Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required
- Manage project risks, scope changes and other non-standard events throughout the life of the project
- Manage stakeholder communication and progress reporting at various levels of the organization including leadership and executives
- Ensure quality of deliverables is verified and matching stakeholder expectations
- Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected
- A job at this level requires strong interpersonal skills. Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 7 years of program/project management experience)
- Minimum of 3 years of program/project management experience
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, and execute programs. Established project management skills.
- Master's degree from an accredited university or College
- Demonstrated customer focus - evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives
- Strong analytical and strong problem-solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
- Change oriented - actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
- Strong understanding and knowledge of various project and portfolio management methodologies with track record of implementing shared standards for large organizations
- Strong leadership skills with ability to influence outcomes and organize teams to attain shared goals
- Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization
- Self-starter - requires minimal direction to accomplish goals
- PMP Certified
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