Hospitality Division Manager

Job Description

Job Description

Hospitality Division Manager

Location: Tampa, FL area. This position will operate from the company’s Tampa office while also spending time onsite with hospitality clients as needed.

Travel: Moderate travel for client meetings, operational support, and presentations.

Compensation

• Base salary range of $80,000 – $100,000 annually
• Additional commission opportunities tied to hospitality client growth and service expansion
• Incentives reward the development of strong hospitality client relationships and expansion of hospitality technology services

Full commission structure details will be discussed during the interview process.

Overview

Our client is seeking a Hospitality Technology Operations Leader to help lead and grow their hospitality technology practice.

This role is designed to bring structure, leadership, and operational oversight to a growing portfolio of hospitality clients. The position was created to support the expansion of the hospitality practice while strengthening service delivery and client relationships.

The ideal candidate comes directly from the restaurant or hospitality industry and understands the realities of supporting technology across multi-unit restaurant environments.

This is not a traditional MSP management role. Candidates who have spent most of their career inside managed service providers without direct restaurant operations experience are unlikely to be the right fit.

The strongest candidates will have supported technology within multi location restaurant groups and understand the operational urgency that exists inside hospitality environments.

Role Summary

The Hospitality Technology Operations Leader will oversee the daily execution of hospitality technology services while serving as a trusted advisor to hospitality clients.

This role blends operational leadership, client relationship management, and hands on technical problem solving when necessary. The individual will work closely with restaurant operators, internal teams, and field resources to ensure reliable technological performance across hospitality environments.

This position will also support the continued growth of the hospitality practice by helping expand relationships with existing hospitality clients and supporting new client opportunities.

Key Responsibilities

Operational Leadership

• Lead the coordination and daily execution of hospitality technology support and service delivery across restaurant clients

Client Relationships

• Serve as a trusted partner to hospitality clients, building strong relationships with restaurant operators, franchisees, and leadership teams

Technical Oversight

• Troubleshoot and coordinate resolution of restaurant technology issues including POS systems, networking, store infrastructure, and payment systems

Team Coordination

• Work closely with internal support teams and external field technicians to ensure rapid and effective issue resolution

Growth Support

• Assist in expanding hospitality client relationships and support opportunities to bring new hospitality clients into the practice

Client Reviews and Presentations

• Participate in client meetings, presentations, and quarterly business reviews

Travel

• Travel as needed for client onboarding, operational support, and hospitality client engagement

Ideal Background

• Restaurant IT Director
• Restaurant Technology Manager
• Hospitality Technology Leader
• Technology leader within a multi-unit restaurant group

Candidates who have supported technology across multiple restaurant locations are strongly preferred.

Required Experience

• Experience supporting technology within multi-unit restaurants or hospitality environments
• Strong understanding of restaurant technology ecosystems including POS systems, payment platforms, store networking, and back-office systems
• Experience supporting technologies such as POS systems, kitchen display systems, guest WiFi, back-office software, and store networking
• Experience working directly with restaurant operators, franchisees, or hospitality leadership teams
• Ability to troubleshoot operational technology issues in fast paced restaurant environments
• Strong client communication and leadership skills

What Success Looks Like in the First 12 Months

• Strengthening relationships with existing hospitality clients
• Improve structure and responsiveness within the hospitality support environment
• Support onboarding of new hospitality clients
• Help expand the hospitality technology practice