Sales Supervisor

Job Description

Job Description

About Brightway

Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development.

We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.

Scope

Reporting to the Manager of Inside Sales, the Sales Supervisor will manage Brightway’s Florida-based Inside Sales Team, consisting primarily of Career Development Program (CDP) members located in Jacksonville, FL. This centralized team supports Agency Owners and their staff by driving sales and enhancing customer engagement across the state.

The Supervisor will be responsible for day-to-day team performance, training, and development—ensuring CDP members are equipped to meet sales targets and deliver exceptional service. By fostering a culture of accountability and continuous improvement, this role plays a key part in strengthening team capability and supporting Brightway’s overall sales growth.

Job Responsibilities

• Drive team performance in alignment with company OKRs, including sales production, service quality, and retention.
• Manage inbound/outbound sales workload to meet weekly KPIs
• Lead, coach, and develop a team of Business Development Associates, promoting consistent execution, regulatory compliance, and a results-driven sales culture.
• Design and implement personalized development plans and targeted coaching interventions, using performance data to identify growth opportunities and accelerate career progression.
• Monitor team metrics and trends to proactively address performance gaps and support ongoing optimization of sales strategies and processes.
• Analyze sales metrics (e.g., call volumes, lead-to-close ratios) to adjust coaching tactics and drive consistent revenue performance.
• Foster a collaborative, accountable environment that reinforces continuous learning, peer-to-peer support, and alignment with Brightway’s core values.
• Collaborate with cross-functional partners to ensure timely onboarding, licensing compliance, and operational readiness of new hires.
• Skills, Licenses, Certifications
• Strong knowledge of adult learning methodologies and performance coaching techniques?
• Excellent collaboration, communication, and problem-solving skills
• Strong interpersonal skills, ability always to deal professionally with difficult people and situations
• Florida General Lines Insurance license (2-20) a plus

Education and Experience

• 2 – 4 years of proven experience in sales associate development, training leadership, or a similar supervisory role
• Demonstrated experience in property and casualty insurance with a strong understanding of licensing requirements and insurance sales processes.

Equal Employment Opportunity:
Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.

We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.