Hospitality Manager

Job Description

Job Description

Hospitality Manager

Location: Orlando, FL
Employment Type: Full-Time
Compensation : $90,000+ annually and bonus incentives

Lead daily clinic operations, manage staff, and drive patient experience in a fast-growing behavioral health organization.
We’re not looking for résumés stacked with medical jargon — we’re looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you’re our kind of person.

About the Role

• Own the daily operations of a high-volume mental health clinic

• Lead, coach, and hold teams accountable to performance and service standards

• Ensure every patient experience feels welcoming, efficient, and professional

No healthcare experience required — we provide comprehensive training.

Key Responsibilities

• Oversee day-to-day clinic operations, workflow, and patient flow

• Coach and develop staff to consistently meet KPIs and service expectations

• Monitor metrics related to scheduling efficiency, volume, and patient experience

Requirements (Must-Haves)

• 10+ years of leadership or operations experience in a high-volume environment of 30+ individuals

• Proven experience managing KPIs and having direct performance conversations

• Strong communication skills with both people and numbers

Nice-to-Haves

• Experience in healthcare, behavioral health, hospitality, or service leadership

• Relationship-based sales or customer experience background

• Experience leading teams through growth or change

Pay & Benefits

• $70-80k annually and bonus incentives

• 90% employer-paid medical, dental, and vision benefits

• 401(k) retirement plan

• 10 PTO days (15 after first year)

• 10 paid holidays

About Serenity Healthcare

Serenity Healthcare uses advanced medical technology and evidence-based treatments to help patients succeed when traditional options haven’t worked. Our mission is to help patients take back their lives while delivering care in a calm, supportive, and elevated environment.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.