Patient Engagement Specialist (Centrum Health)

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We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all.

We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interests of health consumers, providers, and payors to make high-quality healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

Our Patient Engagement Specialists are the liaisons between our company and our patients. The successful candidate wants to accept ownership for effectively solving issues, complaints, and inquiries from our patients in an empathetic manner. Customer satisfaction is at the core of every decision and behavior on our team.

We provide training when you start and our department has opportunities for advancement and growth!

Responsibilities

• Manage large amounts of inbound and outbound calls promptly
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage patients by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements and skills

• Previous experience in a customer support role; healthcare setting is preferred
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• High school degree
• Bilingual in English and Spanish is a plus, but not required

Schedule: Onsite - 10am to 7pm

We offer comprehensive benefits that include medical/dental/vision coverage, an HSA, an Employee Assistance Program, and Paid Time Off along with 7 annual company holidays.

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.