BILINGUAL SPANISH CUSTOMER EXPERIENCE SPECIALIST

We are looking for a Bilingual Spanish Customer Experience Specialist to join a non-profit organization based in Miami, Florida. In this Contract-to-permanent role, you will play a pivotal part in providing direct support and guidance to clients facing financial challenges, while connecting them with essential resources to promote stability and self-sufficiency. This position offers an exciting opportunity to make a meaningful impact in the lives of individuals and families within the community.

Responsibilities:

• Offer assistance to clients experiencing financial difficulties, guiding them towards appropriate resources and solutions.

• Perform detailed assessments of client needs, challenges, and objectives to tailor support effectively.

• Create individualized service plans by linking clients with relevant community programs and support networks.

• Facilitate the application process for services, ensuring clients complete necessary paperwork and follow-ups.

• Maintain strict confidentiality while handling sensitive client information in adherence to ethical standards.

• Provide tax preparation assistance at the organization's designated site during tax season.

• Educate clients about available resources and empower them to navigate systems independently for long-term success.

• Stay informed about current financial topics and resources to better advise and support clients.

• Plan and conduct workshops, group sessions, or meetings focused on financial literacy, housing assistance, and other client concerns.

• Previous experience in customer service, ideally within a call center environment.
• Proficiency in managing multiple web browsers and handling email correspondence.
• Strong skills in customer success and resolving connectivity issues.
• Familiarity with Microsoft Excel for data organization and reporting.
• Ability to assist with customer accounts and resolve related inquiries.
• Excellent communication and problem-solving abilities.
• Commitment to maintaining client confidentiality and adhering to ethical standards.
• Experience in organizing workshops or group sessions is a plus.
TalentMatch ®

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