IT Support Specialist 2

Kforce has a client in Jacksonville, FL that is seeking a motivated and service-focused IT Support Specialist 2 to provide technical support across a dynamic business environment. This individual will play a key role in maintaining end-user productivity by resolving technical issues, supporting workplace technology, and delivering a high level of customer service. Key Responsibilities:

• Provide first- and second-level technical support for a variety of hardware, software, and connectivity-related issues
• Troubleshoot and resolve problems involving desktops, laptops, mobile devices, printers, scanners, and other workplace technology
• Support users with day-to-day technical challenges and ensure issues are handled in a timely and efficient manner
• Monitor and respond to incoming support requests, prioritizing work based on business impact and urgency
• Collaborate with cross-functional teams to identify root causes, implement solutions, and improve the overall user experience
• Maintain accurate documentation of incidents, resolutions, and system updates within the organization's ticket management platform
• Assist with workstation deployments, equipment replacements, and technology onboarding activities
• Deliver professional, customer-focused support while building positive relationships with end users across the organization
• Contribute to process improvements and knowledge-sharing efforts that enhance service delivery and operational efficiency
• Minimum of 3 years of experience providing technical support in an enterprise environment, including a combination of end-user support and issue resolution
• Strong working knowledge of Windows operating systems, hardware troubleshooting, and software support
• Experience assisting users with business applications, including setup, configuration, maintenance, and troubleshooting
• Foundational understanding of networking concepts, including connectivity troubleshooting and support of wired and wireless environments
• Hands-on experience supporting desktops, laptops, printers, mobile devices, and other workplace technologies
• Familiarity with IT service management processes and ticketing platforms used to track incidents, requests, and resolutions
• Ability to effectively prioritize competing support requests and respond appropriately to urgent business needs
• Excellent interpersonal, communication, and customer service skills, with a commitment to delivering a positive end-user experience
• Strong analytical and problem-solving abilities with attention to detail and follow-through

• Experience working with enterprise ticketing or service management solutions
• Exposure to platforms such as ServiceNow, Jira, or similar incident-management tools
• Understanding of IT support best practices and service delivery methodologies