Consumer Payment Manager

Consumer Payment Manager Location Lake Buena Vista, FL :

The main purpose of this role is to manage the fraud rules strategy for the Disney Streaming function (Disney+, ESPN+, Star+) across internal and external (Accertify) tools. This will include building and developing partnerships. strategizing on fraud mitigation and processes, providing reporting to leadership and the lines of business, and aligning on upcoming projects and initiatives.

Responsibilities:

• Manage overall risk strategy for the Disney Streaming function (Disney+, ESPN+, Star+) to help operationalize fraud rules within internal and external tools.

• Primary liaison between Accertify (third party vendor) and the Disney Streaming team

• Participate and engage in risk mitigation strategic discussions with leadership, business partners, and Accertify.

• Prepare executive communications and presentations on a regular cadence.

• Optimize existing payments strategy to maintain (or reduce) chargebacks to sales ratios and other product abuse or revenue loss situations, including compliance with Card Network fraud rules and thresholds.

• Partner with the business to discuss current fraud trends and proposed mitigation.

• Provide reporting to business partners and leadership showing the current risk and trends.

• As a user of the internal tools, work with both the Disney Streaming Product and Engineering teams to improve the user experience.

• Partner with their peer supporting the Disney Parks, Experiences, and Products business to align processes where possible and identify opportunities for efficiencies.

Basic Qualifications:

• 2-4 years working in payments, payments fraud, or risk management

• Excellent communication skills, excellent excel skills, excellent problem-solving skills, intermediate understanding of payment ecosystem

Preferred Qualifications:

• Chargeback representment or fraud analysis experience

• Certified Fraud Examiner certification

Required Education:

• Bachelor's degree in Accounting, Finance or Business Administration or related field

Preferred Education:

• Criminal Justice minor or double major

The hiring range for this position in New York is $117,180 to $143,220 per year and in California is $122,580 to $149,820 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.