Technical PM

Kforce has a client seeking a Technical Project Manager in Miami, FL (Florida). Responsibilities:

• Oversee the planning, execution, and delivery of technology solutions, including POS systems, labor scheduling tools, and back-of-house platforms
• Manage technology deployments for new restaurant openings, from vendor coordination to on-site implementation and go-live support
• Maintain trackers for project progress and ensure timely communication with all stakeholders
• Support the development and rollout of innovative solutions such as kiosks, digital menu boards, and order-ready boards
• Build and maintain strong relationships with vendors, franchisees, and field support teams
• Act as a liaison to coordinate franchisee technology needs, including communication, training, and issue resolution
• Manage vendor relationships to ensure timely and accurate equipment delivery and support
• Assist in the development of a technology innovation pipeline by evaluating new tools and enhancements to improve operational efficiency and customer experiences
• Collaborate with cross-functional teams to design, develop, and pilot new solutions, ensuring operational readiness
• Manage an IT lab environment that mirrors restaurant operations for testing and prototyping
• Track and analyze support-related trends to identify and address common issues
• Oversee the implementation of support processes for new hardware and software solutions
• Leverage analytics to monitor project performance and ensure alignment with KPIs
• Bachelor's degree in Business, Technology, Operations Management, or a related field; or equivalent experience
• 5+ years of experience in technology deployment, or project management, preferably in QSR, retail, or hospitality industries
• Proficiency in project management tools such as Smartsheet, Jira, or Monday
• Strong understanding of restaurant systems, including POS platforms, labor scheduling tools, and back-of-house software
• Working knowledge of current and emerging technologies in the QSR industry
• Familiarity with troubleshooting hardware and software issues