Customer Success Manager (CSM)

About Us

Welcome to  Reeco , where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters – delivering amazing guest experiences while keeping everything running like clockwork.

Why Reeco

At  Reeco , we live by our core values, which we call  Heartt : Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both  heart  and mind into everything we do, we can transform the hospitality industry. We’re on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests.

Join a fast-growing, innovative company transforming procurement in the foodservice space. At Reeco, we empower our customers with smarter tools and better transparency, and you’ll play a key role in making that vision a reality.

Job Summary

Reeco is seeking a proactive and relationship-driven Customer Success Manager (CSM) to manage and grow strategic relationships with our client-side accounts. As a CSM, you will serve as the main point of contact for assigned accounts, ensuring they achieve maximum value from our platform while upholding the highest standards of customer success practices.

You’ll be instrumental in maintaining long-term satisfaction, driving platform adoption, and surfacing feedback that helps shape our product and services.

Key Responsibilities

Relationship Management:

• Act as the primary point of contact for key accounts, maintaining strong, trusted relationships with decision-makers and operational leads.
• Conduct regular business reviews with client stakeholders to demonstrate value, align on goals, and surface growth opportunities.
• Serve as the voice of the customer internally—advocating for client needs, challenges, and feedback across product, operations, and support teams.

Customer Success Operations:

• Monitor engagement and usage data to proactively address risk, improve usage, and drive long-term retention.
• Manage issue resolution in collaboration with internal support and technical teams, ensuring prompt follow-up and communication.

Value Delivery & Growth:

• Understand client goals and purchasing strategies, and help optimize their procurement processes alongside all other modules using Reeco’s platform.
• Identify opportunities for upselling or expanding Reeco’s services within client organizations.
• Collaborate with Sales and Marketing teams to support case studies, referrals, and testimonial programs.

Requirements:

• 2–3 years of experience in a customer success, account management, or client-facing role—preferably in SaaS, tech, or procurement-related industries.
• Demonstrated experience managing relationships with mid-to-large enterprise customers.
• Excellent interpersonal and communication skills with an ability to influence and build trust at multiple levels.
• Strong organizational skills with attention to detail and follow-through.
• Comfortable working cross-functionally with product, operations, and support teams.

Preferred Qualifications:

• Experience working with procurement software, supply chain platforms, or B2B marketplaces.
• Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot).
• Understanding of the hospitality industry is a plus.

 Perks & Benefits

• Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off.
• Growth Opportunities The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand.
• Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology.
• A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees

How to Apply

Ready to join a company where your work has real impact? Send us your resume, and don’t forget to share why Heartt resonates with you!

At Reeco , we believe in working smart, staying humble, and always bringing our best. Let’s change the future of hospitality together. Only Qualified leads will be answered.