Sr. Product Manager (DentalPlans.com)

This position is remote within the United States.

Job Summary

The Product Management team drives DentalPlans.com’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and collaborating cross-functionally to deliver impactful solutions for consumers through the B2C Ecommerce website, CRM platform, and related integrations for dental practices across the USA.

The Sr. Product Manager works with cross-functional teams - including customers, sales, marketing, development, and support to define product vision and roadmaps, gather and prioritize requirements, and drive product launches that achieve revenue and satisfaction goals.

This role takes part in every type of product work here - from strategy to product to process improvements, conceptualizing, launching, and iterating on the DentalPlans.com product portfolio. The efforts you drive will have a significant impact on a variety of our customer segments, ensuring products deliver unique value and sustainable long-term advantage.

What You’ll Do

• Contribute to the product vision, strategy and roadmap by leveraging competitive, customer and market analysis
• Develop data-informed strategies and roadmaps to guide product and platform investment decisions
• Define Marketing Requirements Documents (MRDs) and Product (Service) Requirements Documents (PRDs/SRDs) based on business drivers, customer success factors, social influences and industry trends
• Contribute in writing product requirements and user stories for features and enhancements
• Evaluate trade-off decisions across customer experience, development and operational support in partnership with teams
• Create useful, intuitive features that help our customers grow their business
• Review customer feedback, prioritize it, and transform it into clearly defined product requirements
• Communicate frequently and clearly with other teams and leaders, and build durable artifacts to drive alignment
• Guide user experience design planning and delivery with the assistance of the development team
• Prioritize and manage the feature backlog for effective release and sprint planning
• Stay focused on the essentials (driving clarity into situations) while solving the most important business requirements first
• Continuously analyze research on product offerings—including competitive, client, pricing and industry trends—to develop solutions that complement the portfolio and provide customer advantage
• Provide new ideas and concepts that enhance customer experience, expand product capabilities, and differentiate from competition
• Serve as a direct customer advocate in product and service development
• Work across internal (and external) teams on the development of new products and initiatives, collaborating with marketing and data scientists to prototype new approaches
• Continuously monitor, measure and report on key business metrics, identifying areas for improvement
• Develop business cases for investment based on market demand, customer pain points, and strategic goals
• Define, track, and improve key product metrics, including implementation of a product dashboard to track usage and success
• Become the go-to company resource on assigned product(s)
• Visit customers and attend industry events

Travel/Physical Demands

• Travel typically less than 10%
• Office environment with no special physical demands required

Qualifications

What You’ll Have

• Bachelor’s degree in business, computer science, marketing, or a related field (preferred).
• 5+ years of product management experience delivering digital or e-commerce solutions.
• Experience in direct-to-consumer (DTC) e-commerce, healthcare, insurance, or dental industries.
• Understanding of CRM systems, call center operations, and web technologies.
• Proficiency with modern digital marketing tools, SEO, and analytics.
• Strong communication skills with the ability to influence cross-functional teams and leadership.
• Analytical mindset, with a focus on data-driven decision making.
• Demonstrated success managing end-to-end product lifecycle, from ideation to launch and optimization.

The posted range for this position is $85,000 - $120,000 which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential
• Competitive compensation
• Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more

About Henry Schein One

is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.

In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information:

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status .

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.