Service Manager

Job Description

Job Description

Factory Direct Marine & RV is looking for an experienced Service Manager. The ideal Service Manager will have a minimum of 3 years management experience, technical knowledge, ability to multitask in a fast-paced environment, be very well-organized, able to read and analyze profit and loss statements, and strive for profitability in all aspects of service, parts, and warranty.

Responsibilities

• Hire and recruit personnel
• Oversee all service staff and make sure employees are following standard operating procedures.
• Train new service employees and help them understand company policies and procedures.
• Create a schedule for all service staff to cover hours of operation.
• Manage company vehicle and building maintenance to ensure safety of employees.
• Monitor/review employees’ work levels/performance and adjust schedules accordingly.
• Provide excellent customer service by going above and beyond customers’ expectations.
• Immediately handle any escalated issues in a thorough and timely manner.
• Help answer phones and assist service customers with individual needs.
• Oversee appointment scheduling to make sure work is not overbooked.
• Assign work to technicians in a timely manner.
• Open/close work orders with detailed information and keep up-to-date.
• Follow-up with technicians and Parts Department to ensure warranty parts are tagged and returned, parts are received and distributed to correct jobs, and that correct parts are ordered for jobs.
• Make sure employees are getting pre-approval from Warranty companies before starting work.
• Follow-up with customer to let them know status of unit, ensure they are updated every 2-3 days that the unit is in service by service writers.
• Check work on units to verify a quality and satisfactory job well done; inspect what you expect.
• Keep and maintain a clean and safe work environment.
• Up-sell services and accessories to customers.
• Responsible for profitability in all cost centers associated with service, parts, shop, body shop, and warranty.

Job Requirements

• Minimum 2 years management experience in related field preferred
• Able to answer multi-line phones
• Excellent verbal and written communication between customers & employees
• Organized and able to prioritize work according to status

Benefits after 90 days

• 401k
• Health insurance
• Vision insurance
• Dental insurance
• Paid time off

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Factory Direct Marine & RV we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives. Under this false pretense, they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.

Factory Direct Marine & RV will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. If you are being asked to pay for equipment fees or some other deposit or application processing fee, even if claimed you will be reimbursed, this is not Factory Direct Marine & RV . These claims are fraudulent, and you are strongly advised to exercise caution when you receive such an offer of employment.

The offer or claim will probably be in the form of an email sent from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Factory Direct Marine & RV rise email address = (@FDMRV.COM ). Please take extra caution while examining such an email address, as the scammers may misspell an official Factory Direct Marine & RV email address and use a slightly modified version duplicating letters.

Factory Direct Marine & RV will not be held liable or responsible for any claims, losses, damages or expenses resulting from the scammers. If you suspect a position is fraudulent, please contact Factory Direct Marine & RV Talent Acquisition aT [email protected]. If you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.

NEVER:

• Never provide personal or bank information over email or phone
• Never take cashier's checks or money orders as a form of payment, as your bank will hold you accountable for any bounced checks.
• Never wire funds to an employer. Any employer who requests wire funds is a scam.
• Never apply for a job listed by someone from another country.
• Never apply for a job with someone who indicates they are away on business or out of the country and need someone to begin with right away.
• Never agree to a background check unless you have met employer in person, and do not provide your personal information over email or phone.
• Never apply to a position that is emailed to you unsolicited.