Voyage Sales Manager

? Capital Vacations – Voyage Sales Manager ?

Location: Silver Lake Resort, Kissimmee FL
Department: Sales
Employment Type: Full-Time (Regular hours + weekends)

Lead the Journey. Inspire Success. Create Unforgettable Vacations.

At Capital Vacations, we help families experience the joy of unforgettable vacations. As a Voyage Sales Manager, you’ll play a critical leadership role by driving team performance, coaching sales representatives, and ensuring every guest receives the highest standard of service as they discover the benefits of vacation ownership.

If you’re a motivational leader with a passion for sales excellence and guest satisfaction, this is the perfect opportunity to elevate your career.

?? Position Summary

The Voyage Sales Manager oversees the Voyage Sales Team and ensures successful guest engagement following their full presentation. This leader is responsible for driving sales conversions, coaching representatives, improving processes, and ensuring guests clearly understand the value of ownership within the Capital Vacations portfolio.

?? Principal Duties & Responsibilities

• Lead, coach, and develop Voyage Sales Representatives to achieve individual and team sales goals.

• Oversee the guest transition process following the main sales presentation to ensure a seamless, high-quality experience.

• Monitor and improve team performance metrics, including closing percentages and customer satisfaction.

• Train team members on presenting the Capital Vacations ownership benefits and 10-Year Term Product.

• Support sales representatives in crafting personalized vacation visions that resonate with each guest’s lifestyle.

• Ensure team compliance with company standards, policies, and procedures.

• Provide ongoing feedback, performance evaluations, and coaching sessions to drive improvement.

• Collaborate with senior leadership to refine sales strategies, processes, and team development initiatives.

• Perform all other managerial duties as assigned.

?? Education, Training & Experience

• High School Diploma or GED preferred; college coursework or degree is a plus.

• Prior leadership experience in sales, hospitality, or timeshare preferred.

• Proven ability to achieve and maintain strong team closing rates and sales performance metrics.

?? Skills, Knowledge & Abilities

• Strong leadership capabilities with the ability to motivate and coach a diverse sales team.

• High level of professionalism, integrity, and accountability.

• Exceptional customer service and conflict-resolution skills.

• Excellent verbal and written communication abilities.

• Ability to build rapport quickly with both guests and team members.

• Strong organizational skills and the ability to manage multiple priorities.

• Flexible schedule, including weekends.

?? Schedule

• Regular weekly hours

• Weekend and holiday availability required

? Why Join Capital Vacations?

• Inspiring, guest-focused culture

• Leadership growth opportunities across our expanding organization

• Supportive and performance-driven environment

• The chance to lead a team that helps families build lifelong vacation memories