Order Management Process & Continuous Improvement Leader
- Lead order management & fulfillment continuous improvement efforts from order intake and portal connectivity through shipment, partnering with operations, warehouse, and shipping to resolve issues and ensure on‑time delivery.
- Apply FLIGHT DECK / lean principles across all Unison sites (standard work, visual management, structured problem solving) to simplify processes, eliminate waste, and stabilize performance across order‑to‑cash and customer support workflows.
- Lead change and continuous improvement, shaping customer support strategy, driving efficiency and cost‑effective solutions, and evolving processes based on best‑in‑class industry practices.
- Use data and high‑level judgment to solve complex operational problems, assess information quality, and construct clear, influential recommendations for cross‑functional stakeholders.
- Participate in Unison's Operating Cadences process including daily management meetings, operating reviews and support Problem Solving when needed.
- Lead Value Stream Management events to create alignment and awareness of current state, coach transactional teams to build future state, support implementation and track progress across Order management and Fulfillment.
- Oversee prioritization of DT business system transactional projects based on return on investment, support of the advancement of the lean transformation, while remaining within budget constraints
- Bachelor's degree from an accredited college or university (or high school diploma/GED with at least 9 years of continuous improvement experience).
- Minimum of 5 years of continuous improvement experience.
- Demonstrated FLIGHTDECK/ Lean / continuous improvement and change management experience, with strong leadership, communication, and analytical skills. Self-motivated, proactive contributor with a demonstrated ability to independently identify priorities, take initiative, and drive work to completion
- Experience leveraging data and analytics to inform decisions, track performance, and generate actionable insights
- Proven project management skills, including planning, coordinating cross-functional tasks, managing timelines, and delivering on commitments
- Demonstrated change leadership, with the ability to influence stakeholders, champion new ways of working, and support teams through transitions
- Strong curiosity and continuous learning mindset, actively seeking to understand processes, data, and underlying drivers to improve outcomes
- Uncompromising integrity, consistently modeling ethical behavior, transparency, and accountability in all interactions and decisions
- Effective conflict handling skills, with the ability to navigate differing viewpoints constructively and drive toward aligned solutions
- Clear SQDC focus, balancing safety, quality, delivery, and cost in day-to-day decisions and long-term improvements
- Strong written and verbal communication skills, with the ability to tailor messaging to different audiences and build effective relationships across teams
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