Call Center Customer Service Representative

Job Description

Job Description

Work for one of the largest financial institutions in the world. Great opportunity to build a career within a great organization and network with like-minded professionals.

Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Tampa, FL.

Pay rate : $21/hr

Shift availability: Mon – Sun, must have open availability

(Training Shift will be 8am-4:30pm Central Time)

Monday- Friday 10am-6:30pm EST;

Monday- Friday 11am- 7:30pm EST;

Monday- Friday 12pm-8:00pm EST;

Monday-Friday 12:30pm-9:00pm

For instant consideration for this role, click on Apply Now and upload your resume.

Our ideal candidate must have/must be able to:

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call

• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients

• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk

• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts

• Display passion, commitment and deliver an experience that improves our customers’ financial lives

Education/Certification Requirements:

• High School Diploma or GED

Experience requirements:

• 2+ years of call center/contract center experience

• Ability to work effectively in a fast-paced environment

• Proficient with de-escalating situations

• Excellent analytical skills

• Intermediate MS Office Suite skills

• Strong communication skills

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Customer Service Representative in Tampa NOW for instant consideration!

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.