Guest Experience Representative
- Greets and directs guests as needed inside and outside the facility.
- Deal with customer concerns, safety issues, and complaints in a timely manner.
- Document guest suggestions, complaints and various issues at every Guest Services Booth.
- Must have the ability to explore ways to improve customer service and the overall experience.
- Assists guests outside the Box Office windows with mobile ticket issues, questions, or concerns.
- Assists guests outside the West Plaza Ramp and help reduce large lines/crowds at each entrance.
- Assists guests at every Guest Services booth by answering any questions and handling any issues.
- Assists with check-in services of bags, backpacks, cameras, strollers and other prohibited items.
- Assists guests requiring relocation to an ADA platform and other seating within the Arena, resulting from maintenance issues or the closure of an area/section.
- Assists in the successful administration of the organization’s designated driver program
- Assists Season Ticket Services during HEAT games in building positive relationships with Season Ticket Holders
- Responds quickly to requests from guests, fellow-supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction
- Maintains a working knowledge of the facility, current and upcoming events/games and the surrounding area.
- Competitive Pay Rates
- Overtime Pay (I.5 times regular rate) on Company Observed Holidays
- Paid Training
- Free Parking
- Discounted Employee Meals
- 30% discount at Miami HEAT Retail Store
- Eligible for monthly Elevate All-Star Recognition Program
- Arena Talent Experience & Department Incentives.
- End of Season Performance Bonus Program*
- must meet required criteria
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