Customer Service Rep

We are seeking a dedicated Customer Service Representative to join our team for the upcoming peak season (October through January). In this role, you will serve as the primary point of contact for inbound call support, helping customers place orders, navigate our eCommerce platform, and troubleshoot routine system access issues. Prior customer service experience is a must. Please reach out to [email protected] if you are interested.

salary: $18 - $20 per hour
shift: First
work hours: 11 AM - 8 PM
education: No Degree Required

Responsibilities

• Handle high-volume inbound customer phone calls (scaling from ~500 to ~700 calls/month as proficiency grows).

• Assist customers with placing new product orders and modifying existing orders in the PROOF system.

• Provide real-time support for eCommerce shoppers experiencing online ordering or checkout issues.

• Troubleshoot basic technical and system access requests, including password resets.

• Accurately log customer interactions and enter case data using Salesforce and AS400.

Skills

• Follow-up
• Telephone Etiquette
• Active Listening
• CRM
• Basic Computer Skills
• Customer Service

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.