Inside Sales / Account Manager
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
POSITION DESCRIPTION
This position is critical as the first impression for telephone and walk-in customers. A Fastsigns Visual Communication Specialist is responsible to assist with sales activities from lead generation through project management. A VCS will work with the centers management and support teams for the achievement of customer satisfaction and revenue generation. RESPONSIBILITIES
- Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
- Demonstrate the ability to carry on a business conversation with customers and decision makers.
- Develop a complete understanding of products, pricing and proposal models.
- Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.
- Prepare estimates and establish/maintain estimate follow-up procedures.
- Communicate with customers on order status and changes the production schedule.
- Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
- Maintain an attractive retail environment (clean, organized and functional).
- Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date.
- Participate in center staff and sales meetings.
- Establish and maintain effective team relationships with all support departments.
- Adhere to all company policies, procedures and business ethics codes.
- Contact customers after order pick-up/delivery to confirm customer satisfaction.
- Participate in and practice the brand mentality of Everybody Sells. Constantly be looking for sales opportunities for the center.
- 401(K) with Company Match
- Direct Deposit
- Medical Spending and Dependent Care Reimbursement Accounts
- Performance Bonus
- Holidays
- Sick Time
- Vacation
- Uniform Shirts provided
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